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# Tier 2 IT Support Technician

- **Company:** Tech Inc
- **Location:** Painesville, OH, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $62,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Virtual Private Networks (VPN), Windows Servers, Virtual Local Area Networks, Firewalls (Computer Science)
- **Published:** June 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6466ba0a1a27f64c

## About the Role

Do you have a valid Driver's License license?, Do you have experience in Windows?, * Two to four years in IT support, including escalated issues

 * Working knowledge of Microsoft 365 and Entra ID
 * Basic Windows Server and Active Directory skills
 * Networking troubleshooting fundamentals
 * Valid driver's license and reliable transportation

Bonus points:

 * CompTIA A+ or Network+
 * Azure Fundamentals (AZ-900) or working toward AZ-104
 * MSP experience, * You must live in Northeast Ohio and work on-site daily at our Painesville or Hudson office
 * You must be authorized to work in the United States. We are not able to offer visa sponsorship
 * Any offer is contingent on a clean background check, drug screen, and driving record

## Description

We are hiring a Tier 2 IT Support Technician to resolve the tickets that move past our Tier 1 team. You will keep client environments healthy, sharpen your skills with paid certifications, and work alongside a senior technician who has your back.

What you'll do:

 * Own Tier 2 tickets escalated from Tier 1
 * Administer Microsoft 365 and Entra ID
 * Support Windows Server and Active Directory
 * Troubleshoot networking: firewalls, switches, VLANs, VPNs
 * Monitor backups and support clients on-site and remotely across Northeast Ohio


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