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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Customer Value Architect, Analytics - **Company:** Tekion Corp - **Location:** United States (Remote available) - **Salary:** $78,000.0 - $130,000.0 - **Contract:** Permanent contract - **Skills:** Data Analysis, Computing Platforms, Software as a Service, Power BI, Tableau (Software), Looker Analytics - **Published:** June 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ed127f8e31acb88e ## About the Role Do you have experience in Dealership experience?, Do you have a Bachelor's degree?, * Direct experience in automotive dealership operations as a GM, controller, department manager, or equivalent role * where you owned outcomes across multiple functions * The ability to walk into any dealership and be immediately credible in a room of operators. Not because of what you * say, but because of what you know * Demonstrated fluency with DMS platforms and dealership technology. You do not need to be trained on what a * desking tool is or what a deal jacket contains * Structured consulting or advisory instincts, including the ability to diagnose a situation, build a recommendation, * and guide a stakeholder to action * Strong Preference * Prior experience with Tekion or a comparable DMS at an administrative or power user level * Experience in a customer success, consulting, or enablement role within a SaaS or automotive technology * environment * Tekion ARC knowledge, Variable preferred, Fixed knowledge secondary. Internal CVA, PS or Support is the most likely resource. * Familiarity with BI tools such as Tableau, Looker, Sigma, or Power BI * Bachelor's degree in Business, Automotive Management, or related field; equivalent dealership operations * Strong Executive Presence as they work with the top level Dealer Executives. * Experience accepted in lieu of degree ## Description The Customer Value Architect is one of the most specialized roles in the Tekion Customer Value organization. This is not a generalist account role. It is a domain specialist role built on deep dealership operations experience and mastery of the Tekion DMS platform. Where the Customer Value Manager owns the customer relationship and commercial outcome, the CVA owns the product truth. CVAs are the people CVMs call when a dealer needs more than a conversation. They turn utilization data into a performance diagnosis, and that diagnosis into a roadmap the dealer will follow. What You Will Do Dealership Engagement * Conduct performance assessments using the Dealer Maturity Model diagnostic, identifying where each rooftop sits across the five-tier progression and the specific blockers preventing advancement * Own the tier advancement plan for each account, translating DMM findings into a prioritized roadmap with clear milestones and measurable outcomes * Partner with Customer Value Managers to integrate DMM findings into Customer Value Plans and Value Review conversations * Identify and interpret industry metrics as value realization evidence Consultative Engagement * Apply structured discovery methodology to every engagement. Diagnose before prescribing, and enter each account with a defined approach, not a pre-built agenda * Frame problems in the dealer's language. Translate platform data and adoption gaps into business terms the dealer principal, GM, or department manager already uses * Navigate resistance with diagnosis, not repetition. Identify the source of pushback and adapt the engagement approach accordingly * Facilitate high-stakes conversations including value reviews, workflow redesign sessions, and change management discussions that require structured facilitation, not content delivery Platform Expertise and Scalable Delivery * Maintain current mastery of the Tekion platform across all relevant modules * Serve as the escalation resource for complex product questions that exceed CVM depth. This is a domain expert function, not a support function * Design and deliver group enablement programs, including cohort sessions, virtual clinics, and workflow deep dives, that scale CVA impact beyond the 1:1 model * Contribute to CVA playbook development, turning field patterns into repeatable methodology the full team can apply ## Related Videos - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive) - [REST, GraphQL, gRPC, and more: A comparison of modern API styles](https://www.wearedevelopers.com/videos/100247-rest-graphql-grpc-and-more-a-comparison-of-modern-api-styles) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) ## Related Articles - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Making Data Warehouses Fast: A Developer’s Story](https://www.wearedevelopers.com/magazine/107-making-data-warehouses-fast-a-developer-s-story) - [Graph and AI Trends 2026: Why Is AI Running but Not Yet Delivering?](https://www.wearedevelopers.com/magazine/680-graph-and-ai-trends-2026-why-is-ai-running-but-not-yet-delivering) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)