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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Dynamics 365 Enterprise AI Architect - **Company:** Capgemini - **Location:** Chicago, IL, United States - **Salary:** $160,650.0 - $201,495.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Application Integration Architecture, Microsoft Azure, Data Governance, Data Hub, DevOps, Disaster Recovery, Microsoft Dynamics, Microsoft Security Essentials, Routing, Performance Tuning, Role-Based Access Control, Release Management, Power BI, Enterprise Data Management, Data Logging, Microsoft Power Automate, Prompt Engineering, Togaf, Event Driven Architecture, Data Lineage, Data Management, Virtual Agents, Cloud Integration, Api Design, Api Management, Serverless Computing, Powerapps, Key Vault - **Published:** June 1, 2026 - **Apply:** https://www.capgemini.com/jobs/452075-en_US_SAPBTP/x/ ## About the Role * 12+ years of experience in enterprise architecture or solution architecture * Deep expertise with Dynamics 365 Customer Engagement, including: * Dynamics 365 Sales * Dynamics 365 Customer Service Strong experience with Omnichannel and contact center (CCaaS) solutions Hands-on experience with: * Power Platform (Power Apps, Power Automate, Power BI) * Azure integration architecture * Microsoft Teams and Microsoft 365 Experience designing and implementing Copilot Studio and AI-driven solutions Strong knowledge of: * API architecture * Event-driven systems * Enterprise integrations Experience with Dataverse, data modeling, and data governance Strong stakeholder management and executive communication skills Preferred Qualifications * Experience in regulated industries (Financial Services, Insurance, Healthcare) * Strong experience integrating CRM with ERP, telephony, and enterprise platforms Preferred Certifications * Azure Solutions Architect Expert * Power Platform Solution Architect Expert * Dynamics 365 Sales or Customer Service certifications * TOGAF or equivalent ## Description We are seeking a Dynamics 365 Enterprise AI Architect to lead the enterprise architecture and target-state design for a Microsoft-based customer engagement and contact center ecosystem. This role will define and drive architecture across Dynamics 365 Customer Service, Dynamics 365 Sales, Omnichannel, Copilot Studio, Azure, Power Platform, Microsoft Teams, and Dataverse, supporting enterprise-scale transformation across sales and customer service functions. The ideal candidate combines deep hands-on Dynamics 365 expertise, enterprise architecture leadership, and strong experience with AI/Copilot and Azure integration patterns., * Define and own end-to-end enterprise architecture for a Microsoft-based customer engagement and CCaaS platform * Establish target-state architecture across sales, service, channels, integrations, data, and security * Develop architecture principles, standards, patterns, and governance guardrails Dynamics 365 Customer Engagement Architecture * Architect solutions across Dynamics 365 Sales, Customer Service, and Omnichannel * Design end-to-end customer and seller journeys including: + Lead-to-opportunity + Opportunity-to-close + Account management + Case management and resolution * Define architecture for: + Sales automation (pipeline, forecasting, territory management) + Case management and service workflows + Routing, queues, workstreams, and skills-based distribution, AI, Copilot & Automation * Design and govern Copilot Studio solutions across sales and service * Enable use cases including: + Virtual agents and conversational AI + Agent assist and sales copilots + Lead qualification and opportunity insights + Workflow automation and next-best-action recommendations * Define AI governance including prompt design, security, and responsible AI controls Azure & Integration Architecture * Define Azure-native integration patterns using: + API Management + Logic Apps + Azure Functions + Service Bus / Event Grid * Architect integrations across: + CRM, ERP, identity systems + Telephony and contact center platforms + Enterprise data and analytics platforms, * Define customer 360 data models across sales and service domains * Establish governance for: + Data lineage, retention, and privacy + Master data management * Define analytics architecture using Power BI and Azure analytics services * Implement observability for monitoring, logging, and performance tuning Security & Non-Functional Requirements * Define architecture for: + Scalability, availability, and performance + Security and privacy + Disaster recovery and resiliency * Align with Microsoft security standards including: + Entra ID, RBAC, managed identities, Key Vault, conditional access Governance & Delivery * Act as architecture authority across programs and workstreams * Define governance for ALM, DevOps, release management, and environment strategy * Partner with business and technology stakeholders to drive roadmap and execution * Review solution designs and support go-live readiness ## Related Videos - [Inside the AI Revolution: How Microsoft is Empowering the World to Achieve More](https://www.wearedevelopers.com/videos/869-inside-the-ai-revolution-how-microsoft-is-empowering-the-world-to-achieve-more) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Blueprints for Success: Steering a Global Data & AI Architecture](https://www.wearedevelopers.com/videos/1577-blueprints-for-success-steering-a-global-data-ai-architecture) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) - [DevOps Maturity Check – a way to balance autonomy and alignment](https://www.wearedevelopers.com/videos/58-devops-maturity-check-a-way-to-balance-autonomy-and-alignment) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j) - [Stephan Gillich - Bringing AI Everywhere](https://www.wearedevelopers.com/magazine/489-stephan-gillich-bringing-ai-everywhere) - [Graph and AI Trends 2026: Why Is AI Running but Not Yet Delivering?](https://www.wearedevelopers.com/magazine/680-graph-and-ai-trends-2026-why-is-ai-running-but-not-yet-delivering)