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# IT Field Support Engineer (1st & 2nd Line)

- **Company:** Holdcroft
- **Location:** Stoke-on-Trent, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, System Configuration, Microsoft Office, Networking Basics, Service Pack, Software Engineering, Wi-Fi Technology, Network Routers, Connectivity Problems, Computer Equipment, Laptops, Gsuite, Windows Client
- **Published:** May 22, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=c6b09e8faf27428f

## About the Role

Do you have a valid Driving License license?, Do you have experience in Windows?, IT Support Experience: Previous experience within a 1st or 2nd line IT support role is essential.

Technical Knowledge: Strong understanding of Windows operating systems, Microsoft Office/365, and basic networking including cabling, routers, and switches.

Hardware Skills: Comfortable installing, maintaining, and troubleshooting computer hardware and workstation setups.

Communication Skills: Able to explain technical concepts clearly and confidently to non-technical colleagues.

Driving Licence: A full UK driving licence is essential due to travel between dealership sites.

## Description

Are you a proactive tech-troubleshooter who loves being out in the field rather than stuck behind a desk all day? Holdcroft Motor Group is looking for an IT Field Support Engineer to join our central IT team. If you're great with people and even better with technology, this is your chance to support our dealerships, ensuring our teams stay connected and our systems run seamlessly., As an IT Field Support Engineer, you'll be the face of IT support across the business, helping staff overcome day-to-day technical challenges and ensuring systems remain operational., Hands-on Support: Providing 1st and 2nd line technical support for PCs, laptops, printers, and mobile devices.

Setup & Installation: Configuring and deploying new hardware and software across dealership locations.

Troubleshooting: Resolving network connectivity issues including Wi-Fi and cabling, along with software issues across Windows 10/11, Microsoft Office 365, and Google Workspace.

Security & Maintenance: Ensuring systems remain secure, updated, and compliant with the latest security patches.

We are seeking a proactive and technically capable individual with a passion for problem-solving and customer support


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