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# Technical Support - Genomics

- **Company:** Agilent Technologies, Inc.
- **Location:** Cheadle, UK
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Microsoft Office, Remote Service Software
- **Published:** May 23, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=cae4e78f92185cbd

## About the Role

Do you have experience in Presentation skills?, Do you have a Bachelor's degree?, * Bachelor's degree in Biochemistry, Molecular Biology, or related field required or equivalent experience

 * Lab experience is required
 * Experience with molecular biology and automation is highly preferred
 * Previous customer-facing experience is a plus
 * Fluent in English, additional languages (French, Spanish or Italian) are highly preferred
 * Excellent interpersonal communication and presentation skills
 * A passion for sharing scientific knowledge with customers and colleagues

## Description

Seeking a scientist to provide customers with post-sales technical support on the Genomics portfolio including instrument and application support for Automated Electrophoresis, qPCR, Microarray and NGS.

The scientist will be responsible for providing technical support for these products remotely by phone, email, and other remote support tools. Team members in this role understand customers' problems, recommend solutions to meet their needs, and ensure customer success and satisfaction.

The position will be based in our Cheadle Agilent Office (hybrid model).

Principle Duties/Responsibilities:

 * Provide high level of technical application support related to our Agilent's solutions
 * Remote troubleshooting on instrument hardware, software, consumables as well as applications
 * Document customer interactions using our internal ticketing systems and align with company processes for complaint handling
 * Work closely with field and repair center teams
 * Provide consolidated feedback to sales and field teams regarding customer issues
 * Develop technical resources for customers
 * Provide external scientific trainings on Agilent's Genomics solutions


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