> Markdown version of [/jobs/ext/102729-casework-support-officer](https://www.wearedevelopers.com/jobs/ext/102729-casework-support-officer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Casework Support Officer

- **Company:** Triumph Consultants Limited
- **Location:** Sunderland, UK
- **Experience:** Experienced
- **Salary:** £27,976.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Office
- **Published:** May 24, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=be3b0e0a400a92ec

## About the Role

Do you have experience in Microsoft Word?, We are looking for someone who is organised, accurate and able to work both independently and as part of a team. You should enjoy helping people and be committed to providing excellent customer service., * At least 2 years previous administrative experience

 * Excellent Microsoft Office applications, especially Word, Excel and Teams
 * Good communication and customer service skills
 * Ability to work accurately under pressure and meet deadlines
 * Knowledge of, or willingness to learn about, Discretionary Housing Payments and Local Welfare Provision

## Description

The Discretionary Financial Support Services team is looking to recruit a Casework Support Officer.

In this role, you will provide clerical, financial, statistical and customer support services to help deliver Discretionary Housing Payments (DHP), Local Welfare Provision (LWP) and other financial support schemes.

You will support caseworkers by checking applications, processing invoices, ordering goods, recording information and providing help to customers and partner organisations., * Support the processing and quality checking of DHP and LWP applications

 * Raise orders with suppliers, process invoices and maintain financial records using council systems
 * Provide accurate information and support to customers, colleagues and partner organisations
 * Record and maintain statistical information and team performance data
 * Assist with improving processes and supporting the training of new staff


## Related Videos

- [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com)
- [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents)
- [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles)
- [From Tables to Graphs in Minutes: Supercharging Kusto Graph Analytics with AI-Powered Development](https://www.wearedevelopers.com/videos/1543-from-tables-to-graphs-in-minutes-supercharging-kusto-graph-analytics-with-ai-powered-development)

## Related Articles

- [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers)
- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Guide for Expats Living in the UK](https://www.wearedevelopers.com/magazine/355-guide-for-expats-living-in-the-uk)
- [The Best Co-Working Spaces in London](https://www.wearedevelopers.com/magazine/296-the-best-co-working-spaces-in-london)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)