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# ADMISSIONS PLATFORM SYSTEMS ANALYST

- **Company:** Merlin Entertainments
- **Location:** London, UK
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Information Systems, System Configuration, Systems Analysis, Systems Integration, Web Platforms, Information Technology
- **Published:** May 24, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=91c62193cd1aa22c

## About the Role

Do you have experience in Hospitality?, * Proven experience in systems analysis or a related technical role, ideally within the tourism, hospitality, or entertainment sectors.

 * Strong understanding of digital platforms, system integration, and data analysis.
 * Demonstrated ability to resolve complex technical issues and deliver system improvements.
 * Degree in Computer Science, Information Systems, or a related field, or equivalent professional experience.

## Description

The Admissions Platform Systems Analyst plays a key role within Merlin Entertainments, responsible for analysing, maintaining, and enhancing the admissions platform to ensure strong performance and seamless integration across global attractions. Acting as both a technical and operational specialist, this role provides insights, resolves complex system issues, and supports the delivery of new features. Success relies on close collaboration with internal teams and external partners to ensure the platform operates efficiently and consistently supports an exceptional guest experience.
Responsibilities:
Platform Analysis & Optimisation

 * Monitor platform performance to identify issues, remove bottlenecks, and enhance overall efficiency and user experience.
 * Analyse platform data to uncover insights that influence improvements and support effective decision-making.
 * Review and refine operational workflows to maximise platform functionality.
 * Optimise the end-to-end customer journey, improving usability and conversion across all touchpoints.
 * Act as a subject matter expert, providing technical guidance that shapes business decisions.

Technical Support & Troubleshooting

 * Serve as the main technical contact for resolving complex platform issues, working closely with internal IT teams and third-party vendors.
 * Oversee routine maintenance and updates to ensure the platform remains secure, compliant, and fully supported.
 * Maintain clear, accurate documentation covering configurations, workflows, and troubleshooting processes.
 * Ensure consistent system configuration across attractions while accommodating local needs and commercial objectives.
 * Test and approve new features, ensuring they meet requirements and quality standards before launch.

Development & Collaboration

 * Support the design, testing, and deployment of new platform features in partnership with development teams and key stakeholders.
 * Build strong relationships with teams such as marketing, admissions, and IT to ensure the platform evolves in line with business goals.
 * Partner with external technology providers to deliver updates, integrations, and ongoing support.
 * Gather and translate requirements for complex business challenges to guide technical solutions.
 * Champion best practices and promote consistent, effective use of functionality across the platform and related systems.


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