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# IS Service Desk Technician

- **Company:** Gallagher
- **Location:** Warwick, UK
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Business Software, Business Systems, Cloud Computing, Virtual Private Networks (VPN), System Center Configuration Manager, Networking Basics, TCP/IP, Wi-Fi Technology, Microsoft InTune
- **Published:** May 24, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=4ff377763928110a

## About the Role

Do you have experience in VPN?, We're looking for someone who enjoys working autonomously, takes ownership, and takes pride in delivering a great support experience.

You'll be confident troubleshooting technical issues, but just as comfortable explaining them in a clear and user-friendly way.

What you'll bring:

 * 3-5+ years' experience in IT Service Desk or End User Support
 * Strong troubleshooting skills across Windows environments and business applications
 * Experience with Microsoft 365 and user/device administration
 * Familiarity with ITSM tools and working to SLAs
 * Solid understanding of networking fundamentals (Wi-Fi, VPN, TCP/IP)
 * A proactive, organised approach with strong communication skills

Nice to have:

 * Experience in a sole-charge or highly autonomous IT support role
 * Exposure to endpoint management tools (e.g. Intune, SCCM) or cloud platforms like Azure
 * Experience supporting telephony, AV, or conferencing technologies

## Description

This is not your typical service desk role.

Based in our UK office, you'll be the go-to IT expert on-site, supporting our Security business and acting as the face of IS locally. You'll work independently day-to-day, while staying connected to a global IS team who have your back when you need it.

It's a hands-on, people-focused role where you'll balance technical troubleshooting with building strong relationships - keeping systems running and ensuring a great experience for users.

If you're someone who enjoys ownership, variety, and being genuinely relied on, this role offers real scope to make an impact.

Your role at a glance:

 * Provide Level 1-2 support across desktops, laptops, mobile devices, and core business systems
 * Manage incidents and service requests end-to-end using ITSM tools, ensuring timely resolution against SLAs
 * Build, configure, and maintain user devices, accounts, and access across the environment
 * Troubleshoot networking, telephony, and meeting room technology issues
 * Act as the primary IS contact for the UK office, supporting users and onboarding new starters

You'll also work closely with global IS teams on escalations, contribute to continuous improvement, and help enhance how IT support is delivered across the business.


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