> Markdown version of [/jobs/ext/102949-it-service-desk-analyst](https://www.wearedevelopers.com/jobs/ext/102949-it-service-desk-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Service Desk Analyst

- **Company:** Hays plc
- **Location:** Watford, UK
- **Salary:** £57,200.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Office, Office365, Information Technology
- **Published:** May 23, 2026
- **Apply:** https://www.careerjet.co.uk/jobad/gba43055a0184bbe080b4a7bd0328fb9d3

## About the Role

* Experience within an IT service support or service desk environment
 * Strong technical understanding of IT systems, applications and end-user devices
 * Hands-on experience supporting Windows OS, MS Office and M365
 * Knowledge of networking and mobile device management tools
 * Ability to work in a fast-paced, customer-focused environment
 * Strong communication, problem-solving and documentation skills
 * A methodical, organised approach and the ability to work to deadlines
 * ITIL Foundation certification (desirable)

## Description

A large, well-established UK organisation is seeking an IT Service Desk Analyst to join their expanding IT function. The organisation is committed to providing high-quality technical support to its workforce and is investing significantly in improving its IT service delivery, stability, and customer experience. You will be joining a collaborative, supportive, and customer-focused technology team with a strong reputation across the business.
Your new role
As an IT Service Desk Analyst, you will be part of a busy team providing 1st and 2nd line support to employees across the UK. Your role will include:

 * Handling incidents and service requests via phone, email, portal and walk-ins
 * Providing troubleshooting and technical support across Windows OS, M365, MS Office, networks and mobile device management
 * Participating in major incident support and escalating issues when required
 * Maintaining accurate logs and updates within the IT Service Management tool
 * Supporting site setups, relocations and de-commissioning activities
 * Contributing to IT projects and continuous improvement initiatives
 * Ensuring adherence to IT policies, standards and procedures
 * Working as part of a rota to ensure full desk coverage during operational hours

This position may occasionally require travel to other business sites across the UK to provide on-site support.


## Related Videos

- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)
- [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel)

## Related Articles

- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)