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# Maintenance Support Administrator

- **Company:** Wentworth Estates
- **Location:** Ilford, UK
- **Salary:** £25,000.0
- **Contract:** Permanent contract
- **Skills:** Enterprise Messaging Systems, Microsoft Office
- **Published:** May 24, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=7cf8040534e4b0fa

## About the Role

Do you have experience in Organizational skills?, * Strong communication skills, both written and verbal.

 * Experience in a customer service or administrative role (property or maintenance environment preferred).
 * Confident handling phone calls and messaging platforms in a professional setting.
 * Excellent organisational skills with the ability to manage multiple tasks.
 * Ability to work well under pressure and prioritise workload effectively.
 * Good attention to detail and accuracy in record keeping.
 * Competent in using Microsoft Office and/or job management systems.

## Description

We are seeking a proactive and organised Maintenance Support Administrator to join our team. This role is central to ensuring efficient communication between tenants and the maintenance department, helping to deliver a responsive and high-quality service., * Act as the first point of contact for tenants regarding maintenance queries via telephone.

 * Manage and respond to a dedicated WhatsApp communication channel with tenants in a timely and professional manner.
 * Log, update, and track maintenance requests accurately on internal systems.
 * Liaise effectively with the wider maintenance team, contractors, and other departments to ensure issues are resolved efficiently.
 * Prioritise and escalate urgent maintenance issues as required.
 * Maintain clear and accurate records of all communications and job updates.
 * Support general administrative duties within the maintenance department.


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