> Markdown version of [/jobs/ext/1030884-it-service-delivery-engineer-65k](https://www.wearedevelopers.com/jobs/ext/1030884-it-service-delivery-engineer-65k). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Service Delivery Engineer ($65K)

- **Company:** PSI Services LLC
- **Location:** Henderson, NV, United States
- **Salary:** $65,000.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Data Centers, Issue Tracking Systems, Server Supported Gaming, Wide Area Networks, Information Technology
- **Published:** June 19, 2026
- **Apply:** https://dejobs.org/x/x/9242669B65A24C9CB7557B39118D0348/job/

## About the Role

* Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent work experience.
 * Proven experience in IT service delivery, preferably in a call center environment.
 * Proficiency in Ivanti or similar ticketing systems for issue resolution.
 * Strong technical skills in provisioning and implementing technology solutions.
 * Excellent communication and interpersonal skills for providing tech support.
 * Ability to research, recommend, and procure software and hardware from vendors.
 * Experience in installing and configuring software applications on end-user devices.
 * Familiarity with supporting peripheral devices and audio-visual equipment.
 * Knowledge of network engineering concepts for WAN/LAN/Server support.
 * Ability to adapt to changing business needs and work effectively in a dynamic environment.
 * Strong organizational skills with the ability to manage multiple tasks simultaneously., * Certifications such as CompTIA A+, Network+, or ITIL are desirable.
 * Previous experience with asset management and inventory control is a plus.
 * Familiarity with emergency response protocols for data centers is advantageous.
 * Experience with office relocations and setup is beneficial.

## Description

* Triaging and resolving Ivanti tickets to ensure timely resolution of technical issues.
 * Provisioning and implementing technology solutions to meet the needs of the call center.
 * Providing comprehensive technical support to global PSI staff members.
 * Researching, recommending, and obtaining quotes for software and hardware from vendors.
 * Installing proprietary applications and software on end-users' PCs.
 * Supporting all peripheral devices and audio-visual equipment within the call center.
 * Providing on-premises technical support for the Remote Proctors Call Center.
 * Provisioning and implementing technologies for regional office decommissioning.
 * Assisting with office relocation efforts, including tech setup and support.
 * Collaborating with Network Engineering for WAN/LAN/Server support.
 * Serving as the Emergency Response Coordinator for the data center and IDF rooms.
 * Managing hardware and mobile inventory, shipments, and end-of-life cycles.
 * Providing support for onboarding and offboarding processes, including legal holds when required.


## Related Videos

- [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment)
- [Securing your application software supply-chain](https://www.wearedevelopers.com/videos/468-securing-your-application-software-supply-chain)
- [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential)
- [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector)
- [Coding for Good: Achieving social change with an app](https://www.wearedevelopers.com/videos/1645-coding-for-good-achieving-social-change-with-an-app)
- [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia)

## Related Articles

- [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [10 Highest Paying Jobs in Austria](https://www.wearedevelopers.com/magazine/268-10-highest-paying-jobs-in-austria)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)