> Markdown version of [/jobs/ext/1030906-it-operations-manager](https://www.wearedevelopers.com/jobs/ext/1030906-it-operations-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Manager - **Company:** KPA, INC. - **Location:** Westminster, CO, United States - **Experience:** Expert - **Salary:** $90,000.0 - $110,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Windows, Application Programming Interfaces (APIs), Artificial Intelligence, Systems Engineering, Microsoft Azure, Software as a Service, CompTIA Security+, DevOps, Information Technology Operations, Automation of Marketing, Windows PowerShell, Microsoft Power Automate, Information Technology, GPT - **Published:** June 6, 2026 - **Apply:** https://www.builtincolorado.com/job/it-operations-manager/9636336 ## About the Role * Bachelor's degree in computer science, information technology, or equivalent experience; certifications such as Microsoft MS-102, MD-102, CompTIA Security+, ITIL Foundation, or similar certifications are a plus. * 5+ years of experience in IT operations, systems administration, service delivery, or internal IT support. * 2+ years of team lead or people management experience. * Ability to independently troubleshoot and resolve moderately complex technical and operational issues across endpoint, SaaS, identity, and employee IT systems. * Strong experience with Microsoft 365, Entra ID, endpoint management, SaaS administration, and enterprise IT operations. * Experience managing service desk operations, escalations, vendors, procurement, and operational workflows. * Experience with PowerShell, APIs, automation platforms, AI-assisted tooling, or workflow automation technologies. * Solid understanding of networking, security, Azure, endpoint management, and modern cloud-based IT environments. * Experience supporting SOC 2 audits, security initiatives, or compliance-driven operational processes. ## Description KPA is seeking a hands-on IT Operations Manager to lead the IT support function while driving operational excellence, process improvement, automation, and technology enablement across the company. The role will directly manage service desk personnel while also owning key operational areas including employee IT operations, vendor management, support tooling, asset lifecycle management, and process improvement initiatives. The ideal candidate is technically capable, service-oriented, highly organized, and excited about improving processes, leveraging automation and AI-assisted tooling, and helping scale IT operations in a collaborative SaaS environment., Team Leadership * Manage, coach, and develop service desk personnel. * Set expectations for communication, ownership, documentation, professionalism, and follow-through. * Conduct regular one-on-ones and performance discussions. * Build a culture of accountability, responsiveness, continuous improvement, and high-quality employee support. * Develop the service desk team's troubleshooting, escalation, communication, and technical capabilities. * Partner with security, DevOps, HR, finance, and other stakeholders to ensure IT work is coordinated, well-communicated, and completed effectively. IT Service Delivery & Operations * Lead daily service desk operations, escalations, SLA performance, ticket quality, and employee support * Manage onboarding, offboarding, access requests, equipment lifecycle, and employee IT workflows. * Serve as the primary escalation point for complex employee-facing IT issues. * Lead operational IT initiatives such as support platform improvements, collaboration tooling, mobile device lifecycle management, and employee technology rollouts. * Develop and maintain operational standards, SOPs, support documentation, and knowledge base content. * Leverage tools and technologies such as PowerShell, Power Automate, APIs, ChatGPT, Claude, or similar automation platforms. * Own relationships, renewals, and operational coordination with IT vendors, SaaS providers, carriers, and hardware partners. * Help improve IT asset lifecycle management processes for hardware and software., * Improve service desk responsiveness, accountability, and consistency. * Clear escalation paths between support, security, cloud/systems engineering, and DevOps. * Improve documentation, SOPs, request workflows, and ticket quality. * Increase visibility into IT performance through useful metrics and reporting. * Improve vendor, licensing, procurement, and renewal management. * Help modernize and scale the internal IT support experience for employees across the organization. ## Related Videos - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [ Evaluating AI models for code comprehension](https://www.wearedevelopers.com/videos/1462-evaluating-ai-models-for-code-comprehension) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j) - [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons)