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# Applications Scientist - NGS

- **Company:** Danaher Corporation
- **Location:** Boulder, CO, United States
- **Experience:** Experienced
- **Salary:** $95,000.0 - $105,000.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Bioinformatics, Databases
- **Published:** June 11, 2026
- **Apply:** https://www.juju.com/job/00000000g7evm2

## About the Role

+ Bachelor's degree (in Molecular Biology, Biochemistry, Genetics, Biology, Chemistry, Bioinformatics); Master's degree or PhD preferred.

 + Deep expertise in NGS applications with >3 years in the genomics industry preferred.

 + Ability to analyze data, identify key issues, and proactively solve problems using critical thinking skills.

 + Effective written and verbal communication skills with message appropriately tailored to audience.

 + Capable of understanding and articulating complex scientific, interpersonal, regulatory, and business issues.

It would be a plus if you also possess previous experience in:

 + Experience in a customer support or customer-facing role; experience providing technical support to key or strategic partners preferred.

 + Demonstrated ability to multitask and adjust priorities in a quick paced environment.

 + Advanced theoretical knowledge of, practical experience, and troubleshooting experience in NGS library preparation and targeted resequencing workflows.

## Description

+ Communicate with and support customers to provide pre- and post-sales technical support for a growing NGS product offering. Answer all NGS-related customer inquiries received by phone, email and chat.

 + Troubleshoot product use and applications by using customer provided data and information, as well as IDT sales and manufacturing databases. Use available resources to formulate a timely and informed customer response; reach out to appropriate resources as necessary if the customer concern falls outside range of expertise.

 + Proactively resolve complaints by determining the cause of the problem, selecting and explaining the best solution to solve the problem, and expediting resolution to the customer's satisfaction.

 + Support other IDT service departments and IDT Sales teams through consultation or escalation of product questions, customer issues, and technical inquiries as needed.

 + Document all incoming and outgoing customer interactions in IDT's Customer Relationship Management (CRM) database.


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