> Markdown version of [/jobs/ext/1032946-solutions-specialist](https://www.wearedevelopers.com/jobs/ext/1032946-solutions-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Solutions Specialist - **Company:** Axxys Technologies, Inc. - **Location:** Plano, TX, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Analysis of Variance (ANOVA), Microsoft Azure, Cloud Computing, Data Centers, Factor Analysis, Virtualization Technology, Cisco, Vmware - **Published:** June 27, 2026 - **Apply:** https://jobs.smartrecruiters.com/AxxysTechnologiesInc/743999780862953-solutions-specialist ## About the Role To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions., Associates degree (A. A.) from two-year college or trade school; or one to two years related experience and/or training; or equivalent combination of education and experience. ENGLISH LANGUAGE SKILLS Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors. MATHEMATICAL SKILLS Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. CERTIFICATES, LICENSES, REGISTRATIONS Certifications that would be associated with the Solutions Specialist would include the items below (not required for hire, but will be a part of the professional growth plan): Microsoft MCSA, Cisco CCNA, CEH, CISA, Datto DTS II, Barracuda Specialist, VMware , VCA, AWS/Azure Associate ## Description The Solutions Specialist provides enhanced and specialized support for a specific technology or solution set as well as support for escalated issues that are not addressed efficiently by the Support Specialist teams providing front line Managed Services support. There are six key categories in the Solutions Specialist role: Virtualization/Data Center Cloud/Messaging Networking Voice/Collaboration Security Applications/Workspaces Typically, a Solutions Specialist will focus in one key category but may aid or provide backup to alternate categories. Solutions Specialists may collaborate on escalated or high priority issues that cross multiple categories or require multiple perspectives. Solutions Specialists may at times enlist the guidance or support of Solutions Experts in respective categories when necessary to explore solutions to issues in progress., Work with Operations group and service coordination to identify issues that warrant escalated support for a specific technology category. Theses issues should then be prioritized, and initial research estimates provided to Operations group, Account Management responsible for client, and the primary contact at the client. Research issues for escalated requests and develop action plans for resolution that include optional paths to solution if they exist, or are required for budgetary purposes, rollback plans, clear identification of testing and success criteria, timelines and estimate impact for any actions taken. Identify and document root causes of escalated issues so that information can be shared across support teams to allow for faster identification of issues in the future that may be remedied by previously documented solutions. In addition, this information should be conveyed to Solutions Expert tiers for use in documentation and updates to technical standards guidelines. Update tickets/notes according to operational guidelines to ensure efficient communications and updates to all team members and client stakeholders for issues that have been escalated. Leverage partner support options where necessary to escalate issues with partners, and efficiently identify solutions and root causes to issues impacting client systems. This is especially critical for high priority (P2-P3 service tickets) or issues that greatly impact the core business functions of a client. Engagement of the primary vendor/manufacturer partner early in the escalation process is necessary to ensure all resources are made available to help client. Subscribe to industry news feeds and partner updates for specific technologies and solutions related to Solutions Specialist primary support category in order to share information across teams at Axxys for improved solutions and service delivery. Adhere to all standards and guidelines developed by the management team of Axxys technologies as well as the employee handbook. Uphold and demonstrate the core values of Axxys in all activities: Innovation, Empathy, Passion, Integrity, Engaged as well as the ideal team characteristics of Humble, Hungry, and Smart., The Support Specialist position does not have any supervisory rules. ## Related Videos - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [AX is the only Experience that Matters](https://www.wearedevelopers.com/videos/1404-ax-is-the-only-experience-that-matters) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [The Cloud is Calling: Answer with In-Demand Skills](https://www.wearedevelopers.com/videos/945-the-cloud-is-calling-answer-with-in-demand-skills) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers)