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# IT Support Engineer

- **Company:** Express Recruitment
- **Location:** West Hallam, UK
- **Experience:** Experienced
- **Salary:** £34,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Windows Servers, Azure Active Directory, Virtualization Technology
- **Published:** May 28, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=6fe38486fc114a8b

## About the Role

Do you have a valid Driving License license?, Do you have experience in Virtualization?, * Previous 2nd or 3rd Line Support experience within an MSP or similar environment

 * Strong technical knowledge of Microsoft 365, Azure AD, Windows Server, networking and virtualisation
 * Excellent troubleshooting and problem-solving abilities
 * Strong communication skills with the ability to explain technical issues clearly
 * Experience using RMM and PSA tools
 * Relevant IT certifications such as Microsoft, CompTIA or ITIL beneficial
 * Full UK driving licence and willingness to travel to client sites when required, * UK address history : 3 years (required)

Language:

 * English fluently (required)

Licence/Certification:

 * Unrestricted right to work in the UK (required)

## Description

The successful candidate will have experience in a 2nd/3rd line support role and play a key role in resolving complex technical issues, supporting colleagues across the business, and delivering exceptional service to a diverse client base across multiple industries., * Act as the escalation point for advanced and complex technical support issues

 * Carry out detailed troubleshooting and root cause analysis across client environments
 * Support and mentor 1st Line colleagues, helping reduce unnecessary escalations Attend client sites where required to provide on-site support and investigations
 * Manage escalated support tickets in line with SLA agreements
 * Work closely with suppliers, vendors and third-party providers to resolve issues
 * Document fixes, processes and technical solutions within the knowledge base
 * Contribute to continuous improvement, automation initiatives and service enhancements


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