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# Operations Support Manager

- **Company:** GBR Recruitment Limited
- **Location:** Lincoln, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Data Analysis, Spreadsheets, Data Logging, Information Technology
- **Published:** May 13, 2026
- **Apply:** https://www.constructionjobboard.co.uk/job/3652205/operations-support-manager/

## About the Role

* Strong scheduling & planning skills.
 * Strong operations / business support experience within civil engineering, groundworks, construction, engineering, multi-disciplinary building services, M&E, engineering consultancy, building services consultancy, manufacturing or other (drainage / civil engineering experience isn't needed as training given).
 * Accurate report writing skills, with an eye for detail.
 * Able to prioritise work orders & to ensure works are completed OTIF.
 * Strong customer service skills, dealing directly with clients senior management teams.
 * Strong Excel & Computer systems skills.
 * Team management skills (remote teams ideally).
 * Keen to work in a small team where adaptability / flexibility is a must.

## Description

As the Operations Support Manager, you will be responsible for managing their team of drainage & civil engineers, overseeing operations & prioritising work loads, coordinating projects, booking in & scheduling site surveys / works, typing up engineers survey reports & survey summaries (inc. photographic evidence of required works or issues), liaising with clients ensuring high level customer service & total customer satisfaction.

This is a key hands-on managerial role focused on efficiency, quality of customer service, accurate report writing & overall operational excellence., * Plan, schedule & assign daily surveying / engineering jobs

 * Deliver efficient operations, effectively managing the team of drainage engineers / drainage surveyors, to ensure the business is meeting the clients needs in full & successfully fulfilling works orders.
 * Issue quotations for large scale drainage & civil project works.
 * Book in customer site visits & drainage inspections.
 * Type up engineers detailed survey reports & survey summary / findings overview document (inc. photographic evidence of required drainage works or issues)
 * Ensure all work is completed OTIF, to the required standards & within the set budget level.
 * Deal with any customer queries regarding drainage & civil works.
 * Logging all customers requirements & particular instructions, then relaying them to the engineering / surveying teams.
 * Share work orders information with other members of the SMT.
 * Update the works order board, ensuring it is accurate.
 * Prioritising workloads to meet set deadlines.
 * Updating systems.
 * Updating & amending spreadsheets.
 * Producing MI & KPI's.
 * Analysing the current ways of working to drive continuous improvement.
 * Supporting other members of the operations team


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