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# IT Service Desk Specialist - Level I

- **Company:** Kaimetrix, L.L.C.
- **Location:** Fort Belvoir, VA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Adobe Analytics, Issue Tracking Systems, Software Engineering, Information Technology
- **Published:** June 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=413eff841cceee07

## About the Role

Do you have experience in Customer communication?, Do you have a Associate's degree?, * Minimum of 2 years of progressive experience in technical support or IT service desk roles

 * Associate of Arts (AA), Associate of Applied Science (AAS), military training, or equivalent experience

Certifications:

 * Advanced Certification such as CompTIA A+, CompTIA Security+

## Description

Kaimetrix is seeking an IT Service Desk Specialist - Level I to serve as the first point of contact for technical support in a secure, mission-critical environment. This role is responsible for providing initial troubleshooting and resolution of client-level hardware and software issues while ensuring a high level of customer service and adherence to established support procedures.

What you'll do

 * Troubleshoot, diagnose, and resolve technical problems related to client-level hardware and software
 * Follow established organizational processes and procedures for incident resolution
 * Serve as the first point of contact for customer support requests and provide timely assistance
 * Manage and maintain a ticketing system to log, track, and document all support requests
 * Provide clear and effective communication to customers throughout the support process
 * Ensure accurate documentation of incidents, troubleshooting steps, and resolutions
 * Support consistent and reliable delivery of IT services in alignment with operational requirements


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