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# IT Service Desk Specialist - Level III

- **Company:** Kaimetrix, L.L.C.
- **Location:** Fort Belvoir, VA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Software Engineering, Diagnostic Tools, Information Technology
- **Published:** June 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6c7233ef904ddcf5

## About the Role

Do you have a valid CompTIA Advanced Security Practitioner certification?, Do you have experience in Ticketing system technical support?, Do you have a Bachelor's degree?, * Minimum of 6 years of progressive experience in technical support or IT service desk roles

 * Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience

Certifications:

 * Advanced Certification such as CompTIA CASP+ or (ISC)² CISSP

## Description

Kaimetrix is seeking an IT Service Desk Specialist - Level III to provide advanced technical support for client-level hardware and software issues in a secure, mission-critical environment. This role is responsible for diagnosing complex technical problems, implementing effective solutions, and ensuring a high level of customer satisfaction through efficient support services.

What you'll do

 * Utilize advanced troubleshooting techniques and diagnostic tools to identify root causes of technical issues
 * Provide in-depth technical support for client-level hardware and software problems
 * Collaborate with other technical teams to resolve complex issues and ensure timely resolution
 * Document troubleshooting steps, resolutions, and outcomes in the designated ticketing system
 * Leverage knowledge base resources to support issue resolution and contribute to knowledge sharing
 * Continuously identify opportunities to improve support processes and enhance customer satisfaction
 * Support the implementation of effective solutions to maintain system functionality and service continuity


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