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# 1st & 2nd Line IT Support Engineer

- **Company:** One to One Personnel
- **Location:** Brentwood, UK
- **Salary:** £35,000.0 - £38,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Backup Devices, Desktop Computing, Microsoft Exchange Server, Desktop Environments, Microsoft Servers, Windows Servers, Virtual Environment, Software Troubleshooting, Laptops, User Administration, User Accounts, Vmware
- **Published:** May 16, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=15501eb468be1e26

## About the Role

Do you have a valid Driving License license?, Do you have experience in Microsoft Windows Server?, · Previous experience within a 1st/2nd Line Support, IT Support Engineer, or Infrastructure Support role

· Strong troubleshooting and problem-solving skills

· Experience supporting both physical and virtual environments

· Good understanding of Microsoft server and desktop technologies

· Experience with Active Directory and user administration

· Excellent communication and customer service skills

· Ability to manage and prioritise workloads effectively

· Strong attention to detail and documentation skills

· Flexible approach with willingness to support multiple locations when required

## Description

· Provide 1st and 2nd line IT support to users across the business

· Support and maintain Windows Server environments (2012 R2 through to 2025)

· Install, configure and support Windows 11 desktop environments

· Administer and maintain Active Directory and Microsoft Exchange

· Manage user accounts, permissions, and access to confidential data

· Support VMware virtualised infrastructure environments

· Configure, deploy and troubleshoot hardware and software

· Maintain endpoint devices including desktops, laptops, mobile devices, and printers

· Support enterprise messaging and unified communications systems

· Assist in maintaining backups, documentation, and core server infrastructure

· Ensure IT incidents and service requests are resolved efficiently

· Provide remote support to additional offices and travel between sites when required

· Deliver occasional out of hours and weekend support cover

· Support and maintain telephony systems including Mitel

· Assist with ongoing IT improvement projects and system upgrades


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