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# Desktop Support Analyst

- **Company:** Atcore
- **Location:** Slough, UK
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Common Desktop Environments, Multi-Factor Authentication, Issue Tracking Systems, Microsoft Office, Networking Basics, Office365, Servicenow
- **Published:** May 24, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=5a7327254d4b2433

## About the Role

Do you have experience in Windows?, This role is ideal for someone early in their IT support career who is keen to learn, build practical experience, and grow within a supportive team environment., * Some previous experience in an IT support, service desk, helpdesk, or customer-facing technical role, whether through work experience, apprenticeship, placement, or similar

 * A good basic understanding of Windows operating systems, Microsoft 365 / Office, and common desktop applications
 * An interest in learning how to deploy, support, and maintain desktop and laptop devices in a business environment
 * Awareness of basic networking concepts and the ability to help diagnose straightforward connectivity issues
 * Exposure to user account administration, endpoint setup, or ticketing systems would be beneficial but is not essential
 * A methodical approach to problem-solving, with good attention to detail and the ability to follow processes and guidance
 * Strong communication and customer service skills, with a willingness to learn from colleagues and escalate issues appropriately
 * A positive, proactive attitude and enthusiasm for building a career in IT support

## Description

* Provide day-to-day support for desktop and laptop devices across the business
 * Assist with the deployment, setup, maintenance, and troubleshooting of Windows devices, Microsoft 365 applications, and other standard business software
 * Support basic hardware configuration, device troubleshooting, and break-fix activities
 * Help users with mobile device connectivity to corporate applications such as email and multi-factor authentication
 * Provide support for Microsoft Voice2Teams telephony issues, escalating more complex problems where appropriate
 * Carry out basic network connectivity troubleshooting and assist with network port patching when required
 * Maintain clear and accurate updates in the ITSM ticketing system (ServiceNow)
 * Support asset management and keep hardware and software records up to date
 * Assist with Active Directory user account updates, including moves, adds, and changes
 * Work closely with the wider IT team to learn processes, follow standards, and support the delivery of a reliable internal IT service


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