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# Desktop Architecture Engineering Manager

- **Company:** Deloitte T.T.L.
- **Location:** Westlake, TX, United States
- **Salary:** $97,600.0 - $200,600.0
- **Contract:** Permanent contract
- **Skills:** Information Systems, Data Presentation, Signal Processing, Scripting, Information Technology, Tools for Reporting, Servicenow
- **Published:** June 17, 2026
- **Apply:** https://dejobs.org/x/x/78EC23B0052342A5A604D387D9118752/job/

## About the Role

* Ability to work independently and collaborate as part of a team
 * Effective written and verbal communication skills
 * Meticulous attention to detail and quality of work product
 * Ability to build and sustain professional relationships
 * Ability to lead projects or workstreams
 * Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
 * Strong interpersonal skills and professional demeanor
 * Ability to meet deadlines
 * Ability to mentor and provide clear guidance to others

The team, * Bachelor's Degree or equivalent in Computer Science, Information Systems, or related field.

 * Minimum 6 years of related experience supporting desktop operating systems in an enterprise environment, with a record of improving system performance and user experience.
 * Minimum 1 year of previous people leadership or project management experience.
 * Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve.

Preferred:

 * Experience with digital experience monitoring/management platforms and endpoint analytics tools.
 * Experience writing scripts or automation to execute remote remediation actions at scale.
 * Background in ServiceNow ticket analysis and issue trend identification.

## Description

* Design, code, and implement proactive remote actions through digital experience management toolsets to remediate recurring endpoint and operating system issues at scale.
 * Analyze digital experience, endpoint, and incident data to identify trends, systematic issues, and opportunities for proactive improvement across desktop products and services.
 * Interpret ServiceNow ticket data, telemetry, and operational trends to surface under-reported technology challenges and recommend targeted corrective actions.
 * Work with researchers on the team to balance quantitative signal analysis with qualitative feedback to develop a more complete view of employee technology experience.
 * Translate technical findings into clear, actionable recommendations for both technical teams and non-technical stakeholders.
 * Communicate insights effectively through concise reporting, dashboards, and data-driven storytelling that informs decision-making and prioritization.
 * Partner across engineering, support, product, and experience teams to drive resolution of root-cause issues and improve overall service performance.
 * Apply hands-on field support experience and endpoint engineering knowledge to evaluate issue patterns, validate solutions, and improve end-user outcomes.


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