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# Desktop Support Technician

- **Company:** Fox Pest Control
- **Location:** Logan, UT, United States
- **Experience:** Experienced
- **Salary:** $49,920.0 - $58,240.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Business Software, Issue Tracking Systems, Salesforce.Com, Computer Equipment, Hardware Asset Management
- **Published:** May 29, 2026
- **Apply:** https://www.disabledperson.com/jobs/72645206-desktop-support-technician

## About the Role

+ 2+ years of end user technical support experience.
 + Strong communication and customer service skills.
 + Strong understanding of computer hardware and mobile device support.
 + Working knowledge of Windows, macOS, and common business applications.
 + Familiarity with user account, access, and license management.
 + Ability to manage multiple requests and prioritize effectively.
 + Experience with ticketing systems and knowledge base documentation.
 + High school diploma or equivalent; relevant certifications (CompTIA A+, Network+, or similar) a plus.
*

 * Preferred Skills:
*

 + Prior experience in a Level 2 or escalation support role
 + Experience supporting a distributed or field-based workforce
 + Familiarity with Microsoft 365, Salesforce, and CRM platforms, + Ability to lift and move equipment up to 50lbs.
 + Ability to sit, stand, and work at a computer for extended periods.
 + Occasional bending, kneeling, or reaching to install or service equipment.
 + Reliable on-site presence for hardware, AV, and workspace support.

## Description

The Desktop Support Technician provides advanced in-person end user support for Fox Pest Control employees, serving as a point of escalation from the helpdesk. This role delivers hands-on technical support across Fox's hardware, software, and physical workspace environments, with a focus on timely resolution and clear communication throughout the lifecycle of each request.

Responsibilities

A Day in the Life of a Desktop Support Technician:

*

 + Primarily support end users in-office, with secondary support for remote users as needed.
 + Resolve escalated end user issues across Fox's business applications.
 + Coordinate hardware lifecycle activities, including asset tracking, inventory, and equipment requests.
 + Execute onboarding and offboarding procedures.
 + Conduct routine software, license, and user audits.
 + Provide support for AV and conference room technology.
 + Support end user connectivity, access, and licensing requests.
 + Train end users and maintain knowledge base documentation.
 + Maintain clear, consistent communication with end users throughout each request.


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