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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Consultant - **Company:** Arcoro - **Location:** Birmingham, United States (Remote available) - **Experience:** Experienced - **Salary:** $75,000.0 - $85,000.0 - **Contract:** Permanent contract - **Skills:** Accounting Systems, Computing Platforms, Software as a Service, Information Technology - **Published:** June 2, 2026 - **Apply:** https://jobs.ourcareerpages.com/job/991983?source=Arcoro&jobFeedCode=Arcoro ## About the Role * Experience in implementation, onboarding, training, or customer-facing roles * Strong customer service and relationship management skills * Ability to manage multiple projects and priorities simultaneously * Excellent communication skills with both technical and non-technical audiences * Strong organizational and time management skills * Ability to work independently and take initiative * Problem-solving mindset with technical troubleshooting abilities * Experience working with software platforms or SaaS products * Collaborative approach with cross-functional teams, * Bachelor's degree in Business, Communications, Computer Science, or a related field (or equivalent experience) * 3+ years of experience in implementation, training, or related roles * Experience with Human Capital Management (HCM) systems preferred * Experience working in SaaS or technology environments * Experience managing multiple customer projects simultaneously ## Description The Implementation Consultant is responsible for supporting successful client onboarding and implementation across the company's product suite. This role works closely with customers to configure systems, deliver training, and ensure a smooth transition to the platform. The Implementation Consultant serves as a key point of contact throughout the implementation process, driving product adoption, customer satisfaction, and long-term success. What You'll Do * Focus will be primarily on Arcoro's Time & Hire products * Configure and provision customer accounts during implementation * Deliver consultative product training to customer stakeholders * Guide customers through platform functionality and best practices * Support implementation of integrations & data imports between Arcoro products and third-party payroll/accounting systems * Introduce new features and capabilities to maximize customer value * Partner with Implementation Project Managers, Customer Success, and Account teams * Manage a portfolio of customer implementations simultaneously * Monitor customer health and proactively escalate risks to project manager and manager of implementation * Develop and execute customer success plans with defined goals and metrics * Identify customer challenges and provide effective solutions * Support escalated customer issues and drive timely resolution * Maintain strong customer relationships to drive adoption and retention * Track and report on customer progress, activities, and outcomes * Manage daily schedule, meetings, and project-related tasks * Maintain deep knowledge of products, features, and use cases * Act as the primary advocate and point of contact for assigned customers What Success Looks Like * Successful and timely customer implementations * High levels of customer satisfaction and engagement * Strong product adoption and utilization by customers * Reduced churn risk and improved customer retention * Effective management of multiple projects without delays * Clear and proactive communication with customers and internal teams * Successful resolution of customer issues and challenges * Well-documented implementation processes and customer outcomes ## Related Videos - [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3) - [Beyond the Hype: Building Trustworthy and Reliable LLM Applications with Guardrails](https://www.wearedevelopers.com/videos/1594-beyond-the-hype-building-trustworthy-and-reliable-llm-applications-with-guardrails) - [The AI-Native Engineering Org: What’s Real, What’s Hype, What’s Next](https://www.wearedevelopers.com/videos/100004-the-ai-native-engineering-org-what-s-real-what-s-hype-what-s-next) - [Coffee with Developers - Andrew Taylor - CODE100 Manchester](https://www.wearedevelopers.com/videos/888-coffee-with-developers-andrew-taylor-code100-manchester) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)