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# Helpdesk Specialist 3

- **Company:** Tecolote Research
- **Location:** El Segundo, CA, United States
- **Experience:** Experienced
- **Salary:** $60,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Application Lifecycle Management, Multi-Factor Authentication, Information Technology Operations, Network Troubleshooting, Microsoft Office, Windows Servers, Okta, Microsoft InTune, Information Technology
- **Published:** June 2, 2026
- **Apply:** https://www.dice.com/job-detail/1b6ac026-ad46-4be3-a534-d47d5afee427

## About the Role

* 5+ years in a help desk or technical support role, ideally in a mid-sized, geographically dispersed organization.
 * Advanced troubleshooting skills for Windows OS and user/computer account management in Active Directory.
 * Excellent interpersonal skills, with the ability to communicate effectively at all organizational levels.
 * Strong attention to detail with the ability to identify errors, inconsistencies, and opportunities for process improvement.
 * Soft skills that make you successful in support: patience, empathy, active listening, urgency, and organization.
 * U.S. citizenship and ability to obtain/maintain a security clearance.

Additional Skills

 * Experience with Okta Multi-Factor Authentication.
 * Strong familiarity with Exchange and Office 365.
 * Printer installation and configuration.
 * Basic Windows Server administration.
 * Intune application management.
 * Strong exposure to enterprise IT processes, including hardware lifecycle management.
 * Strong attention to detail with the ability to identify errors, inconsistencies, and opportunities for process improvement, * High School Diploma Required, Bachelors degree preferred, preferably in management information systems, math or engineering. Minimum of 5 equivalent years of relevant work experience. Additional degrees or certifications may substitute for years of experience.

## Description

We are seeking a mid-level Helpdesk Specialist to join our Corporate IT team in El Segundo, CA. You'll be the go-to resource for troubleshooting complex technical issues, assisting our end-users both onsite and remotely, and keeping our IT operations running smoothly. This role is fast-paced, highly collaborative, and a great opportunity to grow your skills in enterprise IT systems and support. This is an onsite position for our office in El Segundo, CA, * Provide exceptional technical support for end-users, remote staff, and IT systems teams.

 * Answer customer inquiries via phone, email, and in-person, ensuring timely and professional communication.
 * Diagnose and resolve complex hardware, software, and network issues.
 * Install, configure, and update software and hardware as needed.
 * Support purchasing, receiving, shipping, and management of equipment inventory.
 * Contribute to IT improvement projects and tactical plan implementation.
 * Document issues, resolutions, and system changes in a service desk platform.
 * Mentor and guide help desk staff


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