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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Consultant - ADP - **Company:** Lennox International - **Location:** Richardson, TX, United States - **Salary:** $51,000.0 - $77,000.0 - **Contract:** Permanent contract - **Skills:** Digital Technology, Automated Data Processing (ADP) - **Published:** June 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=28feb85149a9bd54 ## About the Role Do you have experience in Troubleshooting refrigeration cycles?, * Bachelor's degree in Mechanical Engineering, HVAC Technology, or related field, or equivalent hands-on experience. * Strong HVAC technical background with experience in troubleshooting refrigeration systems, electrical controls, and mechanical components. * Prior experience in technical support, field service, or installation role. * Excellent verbal communication skills with the ability to explain technical concepts clearly over the phone. * Strong problem-solving skills and ability to work independently in a fast-paced support environment. * Proficiency with CRM or call-tracking systems and technical documentation tools., * EPA Certification and/or NATE Certification. * Experience in a structured technical call center or support desk environment. * Background in HVAC/R training, onboarding, or content development. * Familiarity with digital knowledge bases or e-learning platforms. * Experience supporting OEM HVAC products or manufacturing environments. ## Description Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member's contributions and offers a supportive environment for career development. Come, stay, and grow with us., * Handle high-volume inbound, outbound, and callback support calls in a professional and timely manner. * Diagnose customer issues via phone and provide clear, step-by-step technical solutions. * Build strong working relationships with customers, contractors, distributors, and internal stakeholders. * Ensure a high level of customer satisfaction through responsive, accurate, and solution-focused support. Technical Troubleshooting & Product Support * Provide expert-level HVAC troubleshooting support, including refrigeration circuits, electrical controls, system components, and installations. * Guide customers through diagnosis and repair procedures remotely using schematics, documentation, and system knowledge. * Escalate complex or recurring technical issues to engineering or product teams as needed. * Serve as a subject matter expert (SME) for HVAC systems and product applications. Training & Knowledge Sharing * Support internal teams, contractors, and customers through structured technical guidance and informal training. * Assist in developing training content including guides, FAQs, troubleshooting documents, and knowledge base articles. * Participate in workshops, webinars, or virtual training sessions as needed. * Contribute to improving technical competency across the customer and support ecosystem. Documentation & Case Management * Accurately document all customer interactions, troubleshooting steps, and resolutions in the call tracking system. * Maintain detailed case notes to ensure continuity of support and historical reference. * Track recurring issues and trends to help identify product or process improvement opportunities. Process Improvement & Collaboration * Collaborate with engineering, quality, and product teams to provide feedback on field performance and recurring issues. * Identify opportunities to improve support workflows, response times, and technical documentation. * Participate in continuous improvement initiatives to enhance the overall support experience. Additional Responsibilities * Support special projects or cross-functional initiatives as assigned. * Adapt to evolving product lines, tools, and support processes. * Perform other duties as required to support departmental goals. #LI-JG1 ## Related Videos - [Data Science, ML & AI in the Oil and Gas Industry at NDT Global - Dr. Katja Träumner](https://www.wearedevelopers.com/videos/1308-data-science-ml-ai-in-the-oil-and-gas-industry-at-ndt-global-dr-katja-traumner) - [Opening Keynote: Civic Coding, A Framework for Democratic Tech](https://www.wearedevelopers.com/videos/963-opening-keynote-civic-coding-a-framework-for-democratic-tech) - [Unlocking Value from Data: The Key to Smarter Business Decisions-](https://www.wearedevelopers.com/videos/1367-unlocking-value-from-data-the-key-to-smarter-business-decisions) - [Introducing the W3C Web Sustainability Guidelines](https://www.wearedevelopers.com/videos/991-introducing-the-w3c-web-sustainability-guidelines) - [Intelligent Automation using Machine Learning](https://www.wearedevelopers.com/videos/157-intelligent-automation-using-machine-learning) - [Building a Multi-Agent Orchestration Engine That Actually Follows the Rules](https://www.wearedevelopers.com/videos/100159-building-a-multi-agent-orchestration-engine-that-actually-follows-the-rules) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Dev Digest 162: AI careers, MCP, AWS best practices & floppy sweaters](https://www.wearedevelopers.com/magazine/571-dev-digest-162-ai-careers-mcp-aws-best-practices-floppy-sweaters) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)