> Markdown version of [/jobs/ext/1043220-it-help-desk-specialist](https://www.wearedevelopers.com/jobs/ext/1043220-it-help-desk-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Specialist - **Company:** R. M. Roach & Sons Inc. - **Location:** Arlington, VA, United States - **Experience:** Starter - **Salary:** $47,840.0 - $52,000.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Active Directory, JIRA, Business Software, Software as a Service, Desktop Computing, Multi-Factor Authentication, Identity and Access Management, Issue Tracking Systems, Windows PowerShell, Azure Active Directory, Security Support Provider Interface, Web Applications, Batch Scripting, Software Troubleshooting, Peripherals, Information Technology, Laptops, Zendesk, Servicenow, Vulnerability Analysis, User Accounts - **Published:** June 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=feef21300420d746 ## About the Role * Associate degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience. * 1-2 years of IT help desk or end-user support experience. * Working knowledge of Microsoft 365, Active Directory, and Windows operating systems. * Experience using ticketing systems such as ServiceNow, Jira, Zendesk, or similar platforms. * Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users. * U.S. Citizenship required. Preferred Qualifications * CompTIA A+, Network+, or Security+ certification (or actively pursuing certification). * Experience with Active Directory and/or Azure AD (Microsoft Entra ID). * Experience supporting web-based portals or SaaS applications. * Familiarity with PowerShell or batch scripting for automation tasks. * Previous experience supporting nonprofit, government, or military-affiliated organizations. Military veterans, particularly those with U.S. Army experience, are highly encouraged to apply. ## Description We are seeking an IT Help Desk Specialist to provide technical support and ensure the smooth operation of our organization's technology environment. This role serves as the first point of contact for employees and external end users, resolving technical issues, managing user accounts, supporting critical business applications, and assisting with IT infrastructure projects.The ideal candidate will have strong troubleshooting skills, excellent customer service abilities, and experience supporting Microsoft-based environments., Assistance Portal Support (30%) * Resolve soldier and staff portal access issues * Coordinate with third-party vendors to troubleshoot recurring portal problems. * Identify and document common system issues and resolution procedures. * Provide support to staff, military personnel, and family members using the platform. General Help Desk Support (30%) * Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, and peripherals. * Install, configure, and troubleshoot software and hardware. * Support users remotely and onsite through the organization's ticketing system. * Resolve technical issues while maintaining a high level of customer service. Identity & Access Management (15%) * Provision and deprovision user accounts in Active Directory and Microsoft 365. * Manage multi-factor authentication (MFA) enrollment and access requests. * Support onboarding and offboarding processes. * Assist with group policy administration and user permissions management. IT Asset Management (10%) * Maintain accurate hardware and software inventory records. * Process equipment check-in/check-out activities. * Coordinate device lifecycle management, surplus processing, and disposal. * Ensure asset documentation remains current and accurate. Project & Security Support (10%) * Assist the IT Director with infrastructure and technology projects. * Support vulnerability scanning and remediation efforts. * Help track system patching and security updates. * Maintain compliance and security-related documentation. Reporting & Documentation (5%) * Document all support activities and ticket resolutions. * Generate weekly and monthly support metrics. * Create and maintain knowledge base articles. * Develop user guides and technical documentation for common procedures. ## Related Videos - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [RPA crash course for .Net developers – intro into the world of RPA from the perspective of a .Net developer](https://www.wearedevelopers.com/videos/271-rpa-crash-course-for-net-developers-intro-into-the-world-of-rpa-from-the-perspective-of-a-net-developer) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)