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# Mainframe Production Support (W2)

- **Company:** PTR Global
- **Location:** Chandler, AZ, United States
- **Contract:** Permanent contract
- **Skills:** Confluence, JIRA, Customer Information Control System (CICS), COBOL (Programming Language), IBM DB2, Job Control Language (JCL), Issue Tracking Systems, Mainframes, Documentation System, Servicenow
- **Published:** June 6, 2026
- **Apply:** https://www.disabledperson.com/jobs/72884666-mainframe-production-support-w2

## About the Role

* :Strong experience in Mainframe Production Support (application support required

)Technologies/tools

 * :JCL, COBOL, CICS, DB2, CA7, IDCAMS, Mainvie
 * wFile tools: File Manager, File Analyzer, EZTRIE
 * VExperience with ticketing and documentation tools (ServiceNow, JIRA, Confluence or similar
 * )Ability to work in a high-volume, production-critical environmen

## Description

* :Provide Level 2/3 production suppor
 * tMonitor production systems and ensure system stability and uptim
 * eAnalyze and troubleshoot failed mainframe jobs (JCL
 * )Perform root cause analysis and support ad hoc job execution
 * sMaintain and update incident tracking (ServiceNow, JIRA, Confluence
 * )Monitor and respond to application group mailboxe
 * sDocument incidents, resolutions, and create JIRA stories for follow-u


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