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# ServiceNow Platform & Enterprise Applications...

- **Company:** Mizuho Corporate Bank
- **Location:** New York, NY, United States (Remote available)
- **Experience:** Expert
- **Salary:** $111,000.0 - $190,000.0
- **Contract:** Permanent contract
- **Skills:** Configuration Management Databases, Cyber Security, Identity and Access Management, Software Engineering, Enterprise Software Applications, Servicenow
- **Published:** June 11, 2026
- **Apply:** https://www.juju.com/job/00000000g7fsbo

## About the Role

+ 5+ years of experience supporting and administering ServiceNow in a production environment

 + Strong knowledge of ITSM processes, including Incident, Change, Problem, and CMDB

 + Experience with access governance, role design, and control enforcement

 + Experience overseeing integrations and digital certificate management

 + Understanding of Run-the-Bank and production support operating models

 + Demonstrated ability to partner effectively across technical, risk, and business functions

 + Strong documentation, governance, and control mindset

Preferred Qualifications:

 + ServiceNow Certified System Administrator (CSA)

 + Experience in financial services or other regulated environments

 + Experience supporting multiple enterprise SaaS platforms

 + Familiarity with audit, risk management, and compliance processes

 + Experience working with offshore or globally distributed support teams

Core Competencies

 + Accountability and ownership mindset

 + Strong executive-level communication skills

 + Operational discipline and attention to risk

 + Control awareness and sound judgment

 + Executive presence and professionalism

 + Ability to operate independently with limited oversight

## Description

In this role you will be accountable for the overall operational stability, governance, and control environment of the ServiceNow platform and a portfolio of enterprise applications. The role provides senior-level ownership of platform administration, access governance, release oversight, certificate management, and production risk management.

Operating within the Run-the-Bank (RTB) organization, this position partners closely with application development, infrastructure, information security, audit, risk, and business stakeholders to ensure the platform operates in a stable, compliant, and well-controlled manner.

Key Responsibilities:

Platform Ownership and Governance

 + Provide senior ownership and oversight of the ServiceNow production platform

 + Ensure platform stability, configuration standards, and access governance are maintained

 + Oversee user access controls, role design, and segregation of duties in accordance with policy

 + Provide governance oversight for integrations, certificates, and overall platform health

 + Oversee platform releases, patches, and upgrades in coordination with development teams

 + Act as the senior escalation point for ServiceNow-related production incidents and problems

 + Partner with audit and risk teams to support compliance with internal controls and regulatory expectations

Operational Risk and Control Management

 + Ensure adherence to ITSM best practices across Incident, Problem, Change, and CMDB processes

 + Maintain accountability for platform documentation, operational procedures, and runbooks

 + Support internal and external audit activities, including response to audit findings and inquiries

 + Identify operational risks and ensure appropriate remediation plans are executed

 + Drive continuous improvement initiatives across platform operations and support processes

Enterprise Application Oversight

 + Provide governance and operational oversight for assigned enterprise applications

 + Ensure certificate renewals, configuration changes, and vendor activities are appropriately managed

 + Serve as the escalation authority for complex user support and vendor-related issues

 + Ensure documentation and minimum support standards are maintained for lightly supported tools

 + Partner with business stakeholders to ensure applications continue to meet operational needs

Stakeholder and Team Engagement

 + Act as a senior point of contact for business and technology stakeholders

 + Communicate platform health, risks, and improvement initiatives to leadership audiences

 + Oversee coordination with offshore L1/L2 support teams and ensure effective support coverage

 + Provide guidance and direction during complex production or operational issues


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