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# Technical Support Specialist

- **Company:** CASE Collaborative
- **Location:** Concord, MA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Wi-Fi Technology, Tablet Computers, Computer Equipment, Laptops, Gsuite, Multiplatform
- **Published:** June 15, 2026
- **Apply:** https://api.schoolspring.com/api/Jobs/5780272?domainName=

## About the Role

* Associate degree or bachelor's degree preferred but are not required.
 * Experience maintaining and troubleshooting hardware and software issues in a multi-platform environment (Apple /Windows /Chromebooks /iPads /Tablets /Assistive Technology)
 * Experience with G-Suite administrator fundamentals.
 * Experience with classroom technology resources including projectors, printers, cameras, alarms, telephones, wi-fi systems, and interactive boards.
 * Previous experience in an education setting is preferred but not required.
 * Team player that can effectively manage multiple priorities.
 * Proficient communication and interpersonal skills required for user support and training with professional staff.
 * Interact positively with people who have varied technology skill levels.
 * Establish a positive working relationship with all town/school IT staff in member districts where the Collaborative has classrooms.

## Description

* Reports to the Financial Administrator with day to day supervision and coordination of all instructional and administrative technology.
 * Provide high quality technology support with commitment to the user experience for all students and staff members.
 * Ensure that technology issues are resolved efficiently with an effective solution.
 * Work closely with the Financial Administrator to project out replacement cycles and capital needs for the Collaborative.
 * Work closely with the CETT Team to coordinate device deployment and collection including iPads, Chromebooks, and Laptops.
 * Support use of equipment, such as laptops, desktops, tablets, interactive projectors and whiteboards, and printers.
 * Support G-Suite for Education across the Collaborative.
 * Coordinate the repair or replacement of in-warranty and out-of-warranty equipment and maintain an updated inventory of equipment.
 * Conduct preventative maintenance tasks such as software updates and minor repairs as needed.
 * Investigate new technologies and make recommendations to the Financial Administrator and the Executive Director.
 * Be capable of moving and lifting computer equipment and peripherals, such as monitors, desktops, and printers.
 * Must be able to drive between school locations in our member towns and our central office daily.
 * Assist with planning and support of computer based testing.
 * Manage third party contracts for printers, managed firewalls, and connectivity.
 * Perform other duties as deemed appropriate by the Financial Administrator and/or the Executive Director.


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