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# IT Support Assistant

- **Company:** ID Logistics
- **Location:** UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Business Software, Cyber Security, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Software Engineering, Data Logging, Warehouse Management Systems, ServiceNow IT Service Management
- **Published:** May 28, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=f920ecd1e18bd244

## About the Role

Do you have experience in Windows?, We are looking for someone with solid technical know-how, great problem-solving skills, and a real enthusiasm for helping people. As our IT Support Assistant, you will be the go-to person for resolving hardware and software issues, supporting colleagues across the business, and keeping our technology running smoothly alongside your IT Manager and team., * Previous experience in an IT support role, ideally within a warehouse, logistics, or fast-paced operational environment.

 * Strong understanding of basic IT troubleshooting, including hardware, software, networks, and peripheral devices.
 * Experience supporting warehouse technologies such as handheld scanners, label printers, RF devices, and Warehouse Management Systems (WMS).
 * Ability to diagnose and resolve first-line issues quickly to minimise operational downtime.
 * Good knowledge of Microsoft Office, Windows operating systems, and common business applications.
 * Strong communication skills, able to support both technical and non-technical colleagues in a clear, patient way.
 * Excellent organisational and time-management skills, with the ability to prioritise tasks based on operational impact.
 * High attention to detail when logging incidents, updating records, and completing documentation.
 * Familiarity with IT ticketing systems and following escalation procedures.
 * Ability to work independently, use initiative, and remain calm when responding to urgent operational issues.
 * A proactive, customer-focused attitude, with a commitment to supporting smooth warehouse operations.

## Description

* Provide first-line support for hardware, software, and network issues, ensuring fast and effective resolutions.
 * Log, track, and manage incidents through the ticketing system, escalating when needed.
 * Support the setup, installation, and maintenance of IT equipment and systems.
 * Troubleshoot issues across operating systems, applications, networks, and hardware.
 * Assist with onboarding new employees, setting up devices, accounts, and access.
 * Support system updates, patches, and routine maintenance.
 * Keep technical documentation, procedures, and troubleshooting records up to date.
 * Maintain accurate hardware and software inventory records.
 * Support IT security processes, including account management and MFA.
 * Collaborate with the wider IT team on projects and long-term improvements.
 * Deliver excellent customer service with a friendly, professional, and proactive approach.


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