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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Microsoft Teams Room (MTR) Support Engineer - **Company:** Noblesoft Technologies - **Location:** Waltham, MA, United States - **Experience:** Experienced - **Salary:** $52,000.0 - $56,160.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, JIRA, User Authentication, Microsoft Online Services, CompTIA Network+, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Firmware, Monitoring of Systems, Issue Tracking Systems, Networking Basics, Azure Active Directory, Software Deployment, TCP/IP, Virtual Local Area Networks, Wi-Fi Technology, Information Technology, Patch Management, Cts+, User Administration, Servicenow - **Published:** June 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=47ef87ec4854107d ## About the Role Do you have a valid Driver's License license?, Do you have experience in Video conferencing systems operation?, Do you have a Bachelor's degree?, * Bachelor's degree in Information Technology, Computer Science, Electronics, or equivalent experience. * 4+ years of experience supporting Microsoft Teams Rooms, Unified Communications, Video Conferencing, or Enterprise AV environments. * Strong experience supporting Microsoft Teams Rooms (MTR). * Experience with Microsoft 365, Microsoft Teams, Azure Active Directory (Entra ID), and Exchange Online. * Hands-on experience with Windows operating systems. * Experience supporting Surface Hub, Crestron, Poly, Logitech, Yealink, and similar conferencing devices. * Knowledge of TCP/IP, DNS, DHCP, VLANs, Wi-Fi, and networking fundamentals. * Experience with firmware upgrades, software deployments, and preventive maintenance. * Strong troubleshooting and analytical skills. * Excellent communication, documentation, and customer service skills. * Ability to manage multiple priorities in a fast-paced enterprise environment., * Microsoft Certified: Teams Administrator Associate * CompTIA A+ * CompTIA Network+ * AVIXA CTS Certification * Experience with enterprise AV deployments * Knowledge of security, compliance, and patch management best practices Additional Requirements * Valid driver's license and reliable personal vehicle. * Willingness to travel between client locations (mileage reimbursed). * Availability for on-call support, weekends, holidays, and after-hours maintenance when required. ## Description We are seeking an experienced Microsoft Teams Room (MTR) Support Engineer to deploy, configure, support, and maintain Microsoft Teams Room environments across multiple corporate locations. The ideal candidate will have hands-on experience with Microsoft Teams Rooms, video conferencing technologies, Microsoft 365, Azure Active Directory, Windows systems, and enterprise AV hardware. This role requires travel between client locations. Candidates must have a reliable vehicle (mileage reimbursed) and be available for occasional after-hours, weekend, and holiday support. Key ResponsibilitiesDeployment & Configuration * Install, configure, and deploy Microsoft Teams Room (MTR) systems. * Configure cameras, microphones, speakers, touch panels, and display devices. * Integrate Teams Rooms with Microsoft 365, Exchange Online, Azure Active Directory, and enterprise network infrastructure. * Develop and maintain deployment documentation and Standard Operating Procedures (SOPs). * Coordinate with project managers, AV integrators, and IT teams during deployments. Technical Support & Troubleshooting * Provide Level 1 and Level 2 support for Microsoft Teams Rooms. * Troubleshoot hardware, software, networking, and conferencing issues. * Monitor room health using Microsoft Teams Admin Center, Pro Management Portal, and monitoring tools. * Escalate complex issues to vendors when required. * Track incidents, resolutions, and recurring issues through ticketing systems. User Support * Provide onsite and remote support for end users. * Assist executives and meeting organizers before and during meetings. * Create user guides and conduct end-user training sessions. * Deliver excellent customer service and technical assistance. Maintenance & Optimization * Perform firmware and software updates for Teams Room devices. * Conduct preventive maintenance and routine health checks. * Recommend system improvements based on usage trends. * Support lifecycle management, including hardware replacement and decommissioning. Collaboration & Security * Work closely with Networking, Security, Facilities, and AV teams. * Ensure Teams Room environments comply with security and compliance standards. * Manage device authentication, patch management, and access controls. * Participate in project meetings and knowledge-sharing initiatives., * Microsoft Teams Rooms (MTR) * Microsoft Teams Admin Center * Microsoft 365 * Azure Active Directory (Entra ID) * Exchange Online * Windows 10/11 * Surface Hub * Logitech Rally * Poly / Poly Studio * Crestron Flex * Yealink * Video Conferencing (VTC) * Audio Visual (AV) Support * TCP/IP, DNS, DHCP, VLAN * Active Directory * Hardware Troubleshooting * Firmware & Software Updates * Ticketing Systems (ServiceNow, Remedy, Jira) * End User Support * Documentation & Training ## Related Videos - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Introducing Digital Samba Embedded Video Conferencing API MCP Server](https://www.wearedevelopers.com/videos/1640-introducing-digital-samba-embedded-video-conferencing-api-mcp-server) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline)