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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Project Manager - Scrum Master - **Company:** HCL America Inc. - **Location:** Fulton, MO, United States - **Experience:** Expert - **Salary:** $198,000.0 - **Contract:** Permanent contract - **Skills:** Agile Methodology, Analysis of Variance (ANOVA), Automation of Tests, Software Bug Management, DevOps, Knowledge Management, Oracle (Applications), Scrum Methodology, Systems Development Life Cycle, Release Management, SAP (Applications), Selenium, Test Case, Web Platforms, Enterprise Software Applications, Integration Tests, Data Analytics - **Published:** June 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6bb0150ca0611086 ## About the Role Do you have experience in Vendor relationship management?, Experience 15+ years of experience in IT delivery/program management Proven experience managing: Large-scale, multi-vendor programs Complex enterprise environments Managed services / outsourcing engagements Core Skills Program & Portfolio Management Vendor / Partner Management Financial & Commercial Management Process Design & Standardization Governance & Reporting Risk & Escalation Management Preferred Technical Exposure SDLC / Agile / DevOps practices Automation frameworks (e.g., Selenium, API automation) Enterprise systems (SAP, Oracle, Digital platforms) Performance & integration testing ecosystems Leadership & Behavioral Skills Strong stakeholder management and executive presence Ability to influence without authority across organizations Analytical and data-driven decision-making Excellent communication and negotiation skills High ownership with delivery-first mindset Success Criteria On-time and high-quality delivery across domains Improved productivity and cost efficiency Strong vendor performance and collaboration Effective governance and compliance adherence Successful transformation outcomes (automation, standardization) Positive stakeholder feedback and trust Skill Requirements 1. Expertise in scrum master practices, including facilitating scrum events, coaching the team, and removing obstacles 2. In-depth knowledge of project management change management principles and methodologies 3. Proficient in agile methodology, with the ability to effectively apply agile practices in project management 4. Strong communication and leadership skills to guide project teams and collaborate with stakeholders 5. Excellent problem-solving abilities and decision-making skills to address project challenges effectively 6. Ability to prioritize tasks, manage time efficiently, and adapt to changing project requirements 7. Detail oriented with strong organizational skills to ensure project deliverables meet quality standards Other Requirements 1.Project Management Professional (PMP), Certified Scrum Master (CSM), Agile Certified Practitioner (PMIACP) ## Description We are seeking an experienced Program Manager to lead large-scale, multi-domain technology and transformation programs. The role requires strong expertise in partner/vendor ecosystem management, governance frameworks, RACI establishment, process standardization, and financial ownership across complex delivery landscapes. The Program Manager will be responsible for ensuring end-to-end program delivery, stakeholder alignment, operational excellence, and financial performance , while driving continuous improvement and automation-led transformation. Key Responsibilities Key Responsibilities 1. Program Delivery & Governance Own end-to-end program execution across multiple domains (application, testing, platform, and operations) Establish program governance structures , including: Steering committees Weekly / monthly reviews Executive reporting dashboards Define and track KPIs, SLAs, and delivery metrics Ensure alignment with business objectives, timelines, and quality expectations 2. Partner & Vendor Ecosystem Management Manage multiple delivery partners/vendors in a unified operating model Define and enforce clear accountability across vendors Drive collaborative yet performance-driven engagement Resolve cross-partner dependencies, conflicts, and handoffs Lead vendor performance reviews and improvements 3. RACI & Operating Model Definition Design and implement clear RACI frameworks across: Business stakeholders IT teams Vendors/partners Ensure ownership clarity for all deliverables and processes Establish a pod-based or domain-driven delivery model where required Standardize roles, responsibilities, and escalation paths 4. Process Establishment & Standardization Define and implement end-to-end delivery processes : Test lifecycle / SDLC Release management Defect management Dependency management Drive process harmonization across domains and partners Introduce best practices, frameworks, and automation-led efficiencies Ensure compliance with audit, regulatory, and quality standards 5. Financial Management & Commercial Oversight Own program financials , including: Budget planning and tracking Cost optimization Forecasting and variance analysis Validate vendor commercials, rate cards, and productivity models Track unit economics (e.g., cost per test case, cost per deliverable) Drive margin improvement and efficiency initiatives Support RFP responses, solutioning, and pricing strategies 6. Stakeholder & Executive Communication Engage with senior leadership and client stakeholders Provide clear, data-driven updates on: Delivery status Risks/issues Financial performance Manage expectations and drive alignment across business and IT teams 7. Risk, Dependency & Issue Management Identify and manage program risks and dependencies Establish proactive risk mitigation strategies Handle critical escalations and issue resolution Ensure continuity during high-pressure delivery cycles 8. Automation & Transformation Leadership Drive automation adoption and optimization strategies Champion continuous improvement initiatives Enable scalable and repeatable delivery models Support transition from manual to automation-first approaches 9. Transition & Knowledge Management Lead program transitions and ramp-ups Ensure structured knowledge transfer plans Build sustainable documentation and knowledge repositories Plan for smooth handover models (including contract transitions) ## Related Videos - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [AIQSpecFlow: Improves and automates your agile process of specification and creation of testcases.](https://www.wearedevelopers.com/videos/100084-aiqspecflow-improves-and-automates-your-agile-process-of-specification-and-creation-of-testcases) - [Proactive monitoring and smoke testing in your production environment](https://www.wearedevelopers.com/videos/139-proactive-monitoring-and-smoke-testing-in-your-production-environment) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [DevOps Maturity Check – a way to balance autonomy and alignment](https://www.wearedevelopers.com/videos/58-devops-maturity-check-a-way-to-balance-autonomy-and-alignment) - [ShapeShift: Reinventing Agile for a B2B SaaS Scale-Up](https://www.wearedevelopers.com/videos/1655-shapeshift-reinventing-agile-for-a-b2b-saas-scale-up) ## Related Articles - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023)