> Markdown version of [/jobs/ext/105190-it-help-desk-support](https://www.wearedevelopers.com/jobs/ext/105190-it-help-desk-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Help Desk Support

- **Company:** Uniting People
- **Location:** Keele, UK
- **Salary:** £30,000.0 - £36,000.0
- **Contract:** Permanent contract
- **Skills:** Computer Programming, Databases, Office Suite, Oracle (Applications), SQL Databases, Information Technology, Performance Monitor
- **Published:** May 24, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=a829c7d209d43242

## About the Role

Do you have experience in SQL?, · Relevant degree in Computer Science or Information Technology

· Good all-round IT knowledge (Hardware, OS, Database, Networking, Office Productivity, Security etc)

· Excellent Database skills (SQL) - Experience with Oracle is preferred

· Robust diagnosis and analytical skills

· Programming ability and experience is beneficial

· Flexiblity and adaptability

This role requires the ability to work successfuilly as part of a team in an employee friendly shift model, which will include nights and weekends. There will also be an occasional need to travel domestically and internationally.

## Description

· Delivering effective first- and second-line support for bespoke IT systems, ensuring technical issues are resolved swiftly and professionally

· Proactive monitoring of multiple operational sites, identifying potential risks or disruptions and taking early action to maintain system stability and performance

· Interact with customers directly, and via in-house call management software, providing clear, confident and customer-focused communication at all times

· Experience in diagnosing and remediating live technical issues, demonstrating a methodical approach to troubleshooting and the ability to work under pressure

· Support and contribute to system enhancements and optimisations, ensuring continuous improvement


## Related Videos

- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all)
- [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [TiDB, One Layer at a Time: How Distributed SQL Became an Agentic AI Backbone](https://www.wearedevelopers.com/videos/100117-tidb-one-layer-at-a-time-how-distributed-sql-became-an-agentic-ai-backbone)

## Related Articles

- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)