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# Genesys Contact Center SME (Genesys CX/Engage , Amazon Connect))

- **Company:** GAC Solutions Inc.
- **Location:** New York, NY, United States
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Amazon Web Services, Microsoft Azure, Customer Interaction Management (Software), Systems Integration, Amazon Connect, Chatbots, Genesys, Api Design, Amazon Lex
- **Published:** June 5, 2026
- **Apply:** https://www.disabledperson.com/jobs/72941070-genesys-contact-center-sme-genesys-cx-engage-amazon-connect

## About the Role

* 12+ years of experience in contact center technologies and CX solutions
 * Proven track record in solution architecture and end-to-end CCaaS delivery, especially with Amazon Connect
 * Hands-on expertise with:
 * Amazon Connect (mandatory)
 * Genesys Cloud CX or Genesys Engage (preferred for migration/coexistence scenarios)
 * Experience working in AWS cloud environment (strongly preferred); Azure/GCP knowledge is a plus
 * Strong background in enterprise integrations and API-based architectures
 * Experience leading CCaaS transformation or migration programs, particularly to Amazon Connect
 * Exposure to AI, automation, and conversational technologies (Amazon Lex, chatbots, voice bots)
 * Experience working with cross-functional teams and senior stakeholders



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