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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support level 2 Engineer - **Company:** Part Four - **Location:** Warrington, UK (Remote available) - **Experience:** Experienced - **Salary:** £30,000.0 - £33,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Active Directory Federation Services, Backup Devices, Microsoft Online Services, Cyber Security, Dynamic Host Configuration Protocol, Desktop Computing, Disaster Recovery, Domain Name System (DNS), Multi-Factor Authentication, Issue Tracking Systems, Virtual Private Networks (VPN), Windows Servers, Networking Basics, Print Servers, Windows PowerShell, Azure Active Directory, TCP/IP, Virtualization Technology, Software Vulnerability Management, Backup and Restore, Windows Desktop, Office365, Microsoft InTune, Azure Security Center, Patch Management, Laptops, User Accounts - **Published:** May 29, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=4e7ba50466932bc1 ## About the Role Do you have a valid Driving License license?, Do you have experience in Windows?, Do you have a High school diploma or GED?, We are seeking a skilled and motivated Level 2 IT Support Technician / Infrastructure Support Engineer to join our growing Managed Service Provider (MSP) team. The successful candidate will provide technical support and infrastructure administration across a range of customer environments, primarily focused on Microsoft Windows Server technologies, cybersecurity, backup solutions, and Microsoft 365 services. This role is ideal for an experienced support engineer who is comfortable troubleshooting complex technical issues, managing customer infrastructure, and delivering high levels of customer service within a fast-paced MSP environment. This is a hybrid role involving a combination of remote working, office attendance, and scheduled onsite customer visits., * Experience working within an MSP environment * Strong knowledge of: * Windows Server * Active Directory (ADDS) * Group Policy * Microsoft 365 suite administration * Windows desktop operating systems * Networking fundamentals (DNS, DHCP, TCP/IP, VPN) * Experience supporting backup platforms such as: * Acronis Cyber Protect * Datto * Experience supporting cybersecurity solutions and best practices * Excellent troubleshooting and customer service skills * Strong written and verbal communication skills * Ability to manage and prioritise multiple support requests effectively * Cyber Essentials plus experience Desirable Skills * Experience with: * Microsoft 365 * Microsoft Defender for Endpoint or Acronis cloud endpoint protection * Microsoft Intune * Virtualisation technologies * Azure AD / Entra ID * Powershell Personal Attributes * Strong problem-solving ability * Self-motivated and proactive * Professional and customer-focused approach * Ability to work independently and within a team * Strong organisational and time management skills * Comfortable working in a fast-paced MSP environment * Ability to help out with level one tickets when required, * A-Level or equivalent (preferred), * Technical support: 2 years (preferred) * Customer service: 2 years (preferred) Work Location: Hybrid remote in Warrington WA5 7XR ## Description Technical Support * Provide 2nd line technical support for customer environments across desktop, server, network, and cloud platforms * Troubleshoot and resolve escalated incidents within agreed SLA targets * Support both remote and onsite customer environments where required * Manage incidents, service requests, and changes through the ticketing system * Escalate complex issues to senior engineers when necessary * Maintain accurate technical documentation and ticket updates Microsoft Infrastructure Administration Windows Server & Active Directory * Administer and maintain Microsoft Windows Server environments * Manage: * Active Directory Domain Services (ADDS) * DNS/DHCP * File and print services * User accounts, permissions, and group policies including mapped drives, folder access etc. * 365 suite administration * Troubleshoot authentication, replication, and domain-related issues * Perform server patching, monitoring, and maintenance Group Policy Administration * Create, maintain, and troubleshoot Group Policy Objects (GPOs) * Deploy security policies, printers, mapped drives, and software * Implement endpoint and user security configurations ADFS & Identity Services * Support and maintain: * Active Directory Federation Services * Troubleshoot SSO and identity-related issues * Support hybrid identity and Microsoft 365 integrations Cybersecurity Responsibilities * Assist with implementation and maintenance of cybersecurity best practices across customer environments * Support endpoint protection and security monitoring solutions * Assist with vulnerability remediation and security hardening * Manage MFA, access control, and security policies * Respond to security alerts and assist with incident response activities * Support patch management and security compliance initiatives Backup & Disaster Recovery * Administer and monitor backup solutions including: * Acronis Cyber Protect * Datto * Configure and maintain backup jobs * Perform backup verification and restore testing * Assist with disaster recovery planning and recovery procedures * Troubleshoot backup failures and recovery issues Print & Endpoint Management * Administer Windows print servers and printer deployments * Troubleshoot print queues, drivers, and connectivity issues * Configure and deploy desktops, laptops, and endpoint devices * Maintain accurate asset and configuration documentation Working Arrangement This is a hybrid role involving: * Remote working (WFH) * Office attendance once per week * Scheduled onsite visits to customer locations as required The successful candidate must be comfortable working independently from home, collaborating with colleagues in the office, and providing professional onsite support to customers. Travel to customer sites will form part of the role; therefore, a full UK driving licence is required. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)