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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Junior Salesforce Developer - **Company:** Everything Managed Group - **Location:** Newcastle upon Tyne, UK - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** JIRA, Customer Data Management, Data Integrity, Software Debugging, Cloud Services, Salesforce.Com, Data Logging, Data Import/Export, Apex Code, Multi-Cloud, Git, Data Loader, Integration Frameworks, Salesforce Object Query Language (SOQL), Zendesk, Database Rules and Triggers, Software Version Control, Servicenow - **Published:** May 29, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=43207292299f3ef6 ## About the Role Do you have experience in ServiceNow?, * Some hands-on experience with Salesforce in a development capacity - for example, writing or modifying Flows, basic Apex, or working with custom objects and configuration. * A genuine interest in Salesforce development and a clear motivation to build expertise and progress towards certification. * Methodical, structured approach to investigating and diagnosing technical problems in a support-first role. * Ability to read and interpret Salesforce error messages, debug logs, or SOQL queries at a basic level. * Strong written communication skills - able to explain technical findings clearly to non-technical users and to write concise, actionable investigation notes for developers. * Comfortable managing and prioritising multiple open tickets in a fast-paced environment. * Willingness to work collaboratively within a small technical team and to learn from more senior colleagues., * Experience working with Sales Cloud, Service Cloud, or a multi-cloud Salesforce org. * Familiarity with Apex triggers, classes, or batch jobs - even in an educational or personal project context. * Exposure to Lightning Web Components (LWC) or Aura components. * Experience with Salesforce data tools (Data Loader, Data Import Wizard) and an understanding of data integrity principles. * Familiarity with version control (e.g. Git) or Salesforce DX tooling. * Exposure to AppExchange solutions (e.g. Conga) or third-party integrations. * Experience using an ITSM or ticketing platform (e.g. Jira Service Management, Halo, Freshdesk, ServiceNow). ## Description As a Junior Salesforce Developer, you will join a small, experienced Salesforce team, working within the Everything Managed IT function. The role offers an ideal entry point for someone with some Salesforce development experience who wants to grow their skills in a real-world, heavily customised multi-cloud org. Your primary focus will be managing the Salesforce support queue for approximately 200 internal users. Critically, this is not a traditional helpdesk role: you will be expected to go beyond triage and investigate issues to their root cause, resolving them directly in Apex scripts, configuration or Flow where you are able to do so, and working with the wider team on more complex fixes. Over time, you will build a thorough understanding of our Salesforce estate and take on increasing development responsibility. Salesforce certification is not a prerequisite. If you have one, great - if not, Everything Managed will actively support you in obtaining the certifications relevant to your role. Responsibilities * Act as the first point of contact for Salesforce support requests from approximately 200 internal users, logging, categorising, and triaging incoming tickets. * Manage the support queue day-to-day: keeping tickets up to date, setting user expectations, and ensuring nothing is left unresolved or without communication. * Investigate reported issues thoroughly to identify root cause - not just the immediate symptom - using Salesforce debug logs, Flow error emails, validation rule traces, and SOQL queries as appropriate. * Resolve issues directly where the fix is within your capability, including Apex adjustments, Flow corrections, validation rule changes, field-level fixes, and configuration updates. * Collaborate with the Salesforce Administrator and senior Salesforce Developers on more complex fixes, contributing your investigation findings to accelerate their resolution. * Identify recurring issues and patterns in the ticket queue and propose or implement preventative fixes to reduce repeat incidents. * Assist with the testing and deployment of changes, including writing and executing test scenarios in sandbox and supporting the promotion of fixes to production. * Provide clear written updates to users throughout the lifecycle of their tickets, translating technical investigation findings into plain language. * Contribute to internal technical documentation, including known issues, resolution steps, and root cause summaries. * Maintain awareness of Salesforce releases and flag any items that may affect the existing org configuration or open issues. * Work towards Salesforce certification, supported by the business, as part of your professional development., * Any Salesforce certification (e.g. Administrator, Platform Developer I, Associate) - the business will support and fund the relevant certification for the right candidate. ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [How a Small Team Shrank a Microsoft Monorepo by 94%](https://www.wearedevelopers.com/videos/1236-how-a-small-team-shrank-a-microsoft-monorepo-by-94) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Is AI turning Junior Developers into an endangered species?](https://www.wearedevelopers.com/magazine/501-is-ai-turning-junior-developers-into-an-endangered-species)