> Markdown version of [/jobs/ext/1052884-operations-center](https://www.wearedevelopers.com/jobs/ext/1052884-operations-center). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Operations Center

- **Company:** ICF International Inc.
- **Location:** United States
- **Salary:** $34,564.0 - $58,758.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Software Applications, Computer-Assisted Telephone Interviewing, Microsoft Office, Technical Data Management Systems
- **Published:** June 9, 2026
- **Apply:** https://www.dice.com/job-detail/59ea99bb-5def-4cf8-b15e-6f891fe18016

## About the Role

* High school diploma or equivalent required.
 * 6 months + documented work experience in a call center, contact center or processing center environment.
 * Must pass background check.
 * Candidate must reside in the U.S., be authorized to work in the U.S., and perform all work in the U.S.

Preferred Skills/Experience:

 * Minimum of 5 years of work experience in professional business environment.
 * Good understanding of CATI interviewing techniques and metrics including production rates, dial rates, after call work, refusal conversion/aversion
 * Experience with predictive dialing and data collection systems a plus.
 * Computer software programs proficiency including MS Office (Word, Excel) preferred.
 * Demonstrated ability to develop, implement and execute business processes for new business.
 * Strong issue management and risk mitigation background.
 * Strong personnel management skills and experience.

Professional Skills:

 * Strong verbal, interpersonal and written communication skills required.
 * Strong analytical, problem-solving and decision making capabilities required.
 * Team player with the ability to work in a fast-paced environment is a must.
 * Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude required.
 * Ability to be flexible to handle multiple priorities and to work limited overtime as necessary required.

## Description

The Operations Center operates 24 hours a day, 7 days per week. Applicants must be able to work during evenings and weekends., * Role should be mainly agent facing.

 * Responsible for production and quality of a team of 15-20 agents.
 * Ensure agents are meeting individual production and quality goals and work with QC team to provide appropriate coaching and feedback.
 * Execute daily staffing goals, ensuring all projects reach the recommended hours as provided by management.
 * Ability to demonstrate strong communication skills, both written and oral, required.


## Related Videos

- [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers)
- [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents)
- [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com)
- [Building Talent Acquisitions Teams](https://www.wearedevelopers.com/videos/1496-building-talent-acquisitions-teams)
- [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)

## Related Articles

- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [The 10 C++ programming questions to expect in an interview](https://www.wearedevelopers.com/magazine/50-the-10-c-programming-questions-to-expect-in-an-interview)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges)
- [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews)