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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Artificial Intelligence - **Company:** CareerCircle - **Location:** Austin, TX, United States (Remote available) - **Experience:** Experienced - **Salary:** $47,091.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Word, Microsoft Excel, Artificial Intelligence, Microsoft Outlook, Microsoft Office, Queue Management Systems - **Published:** June 13, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/tx/austin/7ffa0985-5e66-4a49-a3d9-76cecb948296 ## About the Role Coaching Advocacy Operations Leadership Mentorship Coordinating Communication Collaboration Microsoft Excel Case Management Problem Solving Microsoft Office Customer Support Queue Management Microsoft Outlook Business Valuation Process Improvement, * 3+ years of experience in member services, customer support, healthcare, or benefits administration * Proven experience handling escalated customer or member service issues * Strong knowledge of health insurance, benefits administration, or related industry processes * Demonstrated ability to de-escalate complex and sensitive situations effectively * Experience working with third-party administrators (TPAs) or external vendors * Excellent verbal and written communication skills * Strong analytical and problem-solving skills, including root cause analysis * Experience with CRM systems, call center platforms, or case management tools * Ability to work independently with minimal supervision and exercise sound judgment * Demonstrated ability to collaborate across cross-functional teams * Experience training, mentoring, or coaching team members * Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams) ## Description Benefits Administration Business Transformation De-escalation Techniques Standard Operating Procedure Continuous Improvement Process Customer Relationship Management, * The Member Experience Escalation Advocate is responsible for resolving complex member service escalations and ensuring timely, effective issue resolution. This role serves as a subject matter expert in benefits administration, partnering with internal teams and external vendors to address challenges, improve processes, and enhance the overall member experience. The Advocate also supports staff through training and mentoring, analyzes escalation trends, and helps drive continuous improvement initiatives. Strong communication, problem-solving, and de-escalation skills are essential., * Resolve complex member service escalations, including high-priority and sensitive cases * Provide expert-level support in benefits administration, including policies, procedures, and compliance requirements * Investigate and resolve service issues by coordinating with internal teams, TPAs, and external vendors * Apply advanced de-escalation techniques to manage challenging member interactions and ensure positive outcomes * Serve as a subject matter expert (SME) for escalations, benefits inquiries, and process-related questions * Act as a primary escalation point for Member Experience team members and internal stakeholders * Analyze escalation trends, identify root causes, and implement corrective actions to reduce volume * Drive continuous process improvement initiatives to enhance member satisfaction and operational efficiency * Develop and deliver training, coaching, and mentorship to team members and contractors * Lead team meetings, huddles, and knowledge-sharing sessions to reinforce best practices * Maintain and update standard operating procedures (SOPs), policies, and training documentation * Build and manage cross-functional relationships with internal departments and external partners * Support workforce operations, including call queue management and team oversight when needed * Provide leadership support and act as backup in the absence of the Member Experience Manager, Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Bilingual Call Center Supervisor *Must Be A TX Resident* TEKsystems Austin, TX*Remote Writing Coaching Advocacy Operations Leadership Mentorship Coordinating Communication Collaboration Microsoft Excel Case Management Problem Solving Microsoft Office Customer Support Queue Management Microsoft Outlook Business Valuation Process Improvement Full Stack Development Call Center Experience Artificial Intelligence Benefits Administration Business Transformation De-escalation Techniques Standard Operating Procedure Continuous Improvement Process Customer Relationship Management +0 ## Related Videos - [Inside the AI Revolution: How Microsoft is Empowering the World to Achieve More](https://www.wearedevelopers.com/videos/869-inside-the-ai-revolution-how-microsoft-is-empowering-the-world-to-achieve-more) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [Management in times of Agentic AI - The Human Premium](https://www.wearedevelopers.com/videos/1472-management-in-times-of-agentic-ai-the-human-premium) - [Prompt Engineering Your Career: AI Agents for Tech Interview Prep](https://www.wearedevelopers.com/videos/100227-prompt-engineering-your-career-ai-agents-for-tech-interview-prep) ## Related Articles - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [What is Agentic Programming and Why Should Developers Care?](https://www.wearedevelopers.com/magazine/625-what-is-agentic-programming-and-why-should-developers-care) - [Transforming Software Development: The Role of AI and Developer Tools](https://www.wearedevelopers.com/magazine/527-transforming-software-development-the-role-of-ai-and-developer-tools)