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# Help Desk Support Specialist III

- **Company:** Chickasaw Nation Industries, Inc.
- **Location:** Atlanta, GA, United States
- **Salary:** $54,933.0
- **Contract:** Permanent contract
- **Skills:** Network Connections, Computer Networking Systems
- **Published:** June 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=322b21fae7b36d17

## About the Role

Do you have experience in Testing and evaluation?, Do you have a Associate's degree?, Must be able to obtain and maintain the required customer clearance for access to systems, facilities, equipment and property., Associate's degree and a minimum of three to five (3-5) years of relevant experience, or equivalent combination of education/experience., Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.

## Description

The Help Desk Support Specialist III provides technical assistance and support to end-users, ensuring efficient operation of hardware, software, and network systems. Responsible for diagnosing software and hardware problems, resolving issues related to operating systems, network connectivity, application usage, and maintaining detailed records of support requests., Essential Duties and responsibilities include the following. Other duties may be assigned.

Handles complex technical issues that cannot be promptly resolved by Level 2 support.

Performs high level technical support for complex and critical issues.

Investigates and resolves advanced hardware, software, and network problems.

Collaborates with other IT teams to identify and implement long-term solutions.

Mentors and trains Level 1 and Level 2 support specialists.

Develops and maintains technical documentation, procedures, and best practices.

Participates in the evaluation and testing of new technologies and tools.

Provides input and recommendations for process improvements and system enhancements.

Develops and updates knowledge base articles and support documentation.


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