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# GenAI Support Engineer / Google Cloud AI Specialist

- **Company:** PD Technologies, LLC
- **Location:** Atlanta, GA, United States
- **Experience:** Expert
- **Salary:** $90,000.0 - $110,000.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, BigQuery, Cloud Computing, Cloud Engineering, Cloud Storage, Software Debugging, Distributed Systems, Identity and Access Management, Python (Programming Language), Log Analysis, Machine Learning, Reliability Engineering, Search Technologies, Data Logging, Google Cloud, 3-tier Architectures, Virtual Private Clouds
- **Published:** June 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=daef50e2be577198

## About the Role

Do you have experience in Virtual Private Clouds?, * Deep Google GenAI Stack: Vertex AI (Pipelines, Endpoints, Vector Search), Gemini APIs, and Agentic architectures (Function Calling, Agent Development Kit, Agent Builder).

 * Core GCP Infra: Solid understanding of how ML model deployments interact with BigQuery, IAM, Cloud Storage, and VPCs.
 * High-Severity Leadership: Excellent interpersonal ability to manage P1/P2 crises and deliver technical root-cause analyses directly to enterprise customers and accelerate L1 L2 teams
 * Ideal: Systems & Code Debugging skills, Strong Python coding/debugging skills, API troubleshooting, and distributed systems log analysis (Cloud Logging/Monitoring).

Roles & Responsibilities

 * This role falls in the Tier 3 Support and plays as the bridge between our frontline representatives (who are already Associate Cloud Engineer certified) and Google Product Engineering.
 * Act as the ultimate technical escalation point for complex enterprise issues across Vertex AI, Gemini/Gemini Enterprise, and Vertex AI Agent Builder.
 * 8+ years in Tier 3 Technical Support, SRE, and AI/ML Engineering.
 * Mandarin Fluency (Spoken & Written) for direct engagement with enterprise customers and stakeholders.
 * Generic Managerial Skills, If any
 * Stakeholder management
 * Escalation handling
 * Cross-functional collaboration
 * Communication skills
 * Problem-solving
 * Ownership & accountability



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