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# DevOps Engineer

- **Company:** Brooksource
- **Location:** Minneapolis, MN, United States
- **Experience:** Experienced
- **Salary:** $145,600.0 - $156,000.0
- **Contract:** Permanent contract
- **Skills:** Automatic Call Distributor, Amazon Web Services, Amazon S3, Computer Telephony Integration, Customer Interaction Management (Software), DevOps, Amazon DynamoDB, Lex (Software), Amazon Connect, Genesys, Functional Programming, Cloudwatch
- **Published:** June 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1e04614fa8ed8367

## About the Role

Do you have experience in Telephone systems?, · 7+ years of experience in contact center technologies, with at least 2 years working directly with Amazon Connect.

· Proven experience with Genesys platforms

· Strong understanding of AWS services (Lambda, S3, CloudWatch, Lex, DynamoDB, etc.).

· Experience with IVR design, call routing, and CTI integrations.

· Excellent communication and interpersonal skills, with a passion for mentoring and knowledge sharing.

· Ability to work independently in a fast-paced, enterprise environment.

Preferred Qualifications

· AWS Certification (e.g., AWS Certified Solutions Architect, AWS Certified Developer).

· Experience in the healthcare or insurance industry.

· Familiarity with compliance and security standards in regulated environments (e.g., HIPAA).

## Description

We are seeking a highly skilled and proactive Amazon Connect Engineer to support one of our largest Healthcare Insurance customers in a large-scale migration to Amazon Connect. This role will be instrumental in driving the technical execution of migration, ensuring seamless integration, and enabling internal teams through hands-on training and knowledge transfer., · Participate in the technical migration from Genesys (on-prem) to Amazon Connect, including architecture design, integration, testing, and deployment.

· Collaborate with cross-functional teams including IT, operations, and customer experience to ensure alignment and smooth transition.

· Develop and implement best practices for Amazon Connect configuration, including contact flows, Lambda integrations, Lex bots, and reporting.

· Conduct technical workshops and training sessions to upskill internal team members on Amazon Connect and related AWS services.

· Create comprehensive documentation, including runbooks, SOPs, and training materials.

· Provide ongoing support and troubleshooting during and after the migration process.

· Act as a subject matter expert (SME) on Amazon Connect and contact center technologies.


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