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# Help Desk Representative

- **Company:** Sunrise Systems, Inc
- **Location:** O'Fallon, MO, United States
- **Salary:** $41,600.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft OneNote, Microsoft Office, Servicenow
- **Published:** June 10, 2026
- **Apply:** https://www.dice.com/job-detail/26bbe306-26ca-4564-aeeb-f795e1667ce9

## About the Role

* Prior call center or customer service experience.
 * Strong phone communication and critical thinking skills.
 * Experience with ticketing systems (ServiceNow preferred).
 * Proficiency in Microsoft Office (Word, Excel, OneNote).
 * Excellent multitasking, analytical, and problem-solving abilities.
 * Ability to work independently and in a team environment.

Preferred:

 * Help Desk or Level 1 technical support experience.
 * Commercial or Small Business Insurance knowledge.
 * Experience with remote troubleshooting and VPN support.
 * College education is a plus.

## Description

Seeking a customer-focused Help Desk Representative to provide first-level support for Small Business customers. The role involves handling inbound calls, troubleshooting issues, managing ServiceNow tickets, and delivering timely resolutions in a fast-paced environment., * Handle inbound customer calls and email requests with excellent service.

 * Troubleshoot and resolve Level 1 help desk inquiries.
 * Create, track, and update tickets in ServiceNow.
 * Research customer issues using multiple systems and coordinate with internal teams.
 * Meet first-call resolution and service-level expectations.
 * Maintain accurate documentation and follow-up on customer requests.


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