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# Help Desk (80% Remote)

- **Company:** ALTRES
- **Location:** Honolulu, HI, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $45,000.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Microsoft Software, Windows Servers, Print Servers, Citrix Systems, Computer Equipment, Information Technology, Terminal Servers, Cisco, Vmware
- **Published:** June 2, 2026
- **Apply:** http://www.realjobshawaii.com/jobs/Honolulu/Help-Desk-80-Remote-53154

## About the Role

The ideal candidate will have 2 years of previous IT experience and strong problem-solving skills., * Associate or bachelor's degree in computer science or related field preferred.

 * Minimum 2 years of performing technical support in an IT environment.
 * CompTIA, Microsoft, VMware, Citrix or Cisco technical certification is a plus.
 * Knowledge and experience in Windows Server environments and Citrix and Terminal Server environments.
 * Knowledge of Windows desktop operating systems, applications, networking, computer desktop hardware, and local/network printing.
 * Strong communication (verbal, written, interpersonal) skills.
 * Strong analytical, multitasking, and problem-solving skills.
 * Ability to work in a fast-paced environment and meet deadlines.
 * Ability to pass pre-employment state and federal background check.

## Description

A local tech company is seeking a Help Desk worker to join their team and help with the day-to-day duties of the IT department. In this role, you will be responsible for resolving support tickets, troubleshooting devices, and running diagnostics. In this hybrid position, you will work once a week in the office and the remaining days at home., * Maintain business server and network systems.

 * Investigate and troubleshoot computer software and hardware issues.
 * Perform remote troubleshooting and dispatch on incoming support requests.
 * Provide application software testing for desktop applications.
 * Perform deployments and diagnostics.
 * Perform other duties as assigned.


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