> Markdown version of [/jobs/ext/1060381-technician-1-help-desk-support](https://www.wearedevelopers.com/jobs/ext/1060381-technician-1-help-desk-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technician 1 - Help Desk Support - **Company:** Maximus, Inc. - **Location:** Tysons, VA, United States - **Experience:** Starter - **Salary:** $43,680.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Desktop Computing, Image Management, Issue Tracking Systems, Microsoft Office, Microsoft Visio, Microsoft PowerPoint, Software Maintenance, Remote Access Technology, Remote Desktop Services, Laptops - **Published:** June 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6975c568ad40fcc5 ## About the Role Do you have experience in Customer communication?, Do you have a High school diploma or GED?, * High School diploma or equivalent with 0-2 years of experience. * May have additional training or education in area of specialization. * Works on assignments that are routine in nature, with responsibilities easily learned on the job. * Acquires job skills and learns applicable policies and procedures to complete routine tasks. * Able to read, understand & perform assignments within prescribed guidelines. * Communicates routine information in a clear and accurate way with internal & external contacts. Job-Specific Minimum Requirements: - High School diploma or equivalent with 0 - 1 years of experience. * Strong analytical and problem-solving skills. * Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences. * Highly detail-oriented, organized, timely, and customer service-oriented. * Ability to work well independently and in a team setting. * Must be able to successfully complete the CMS client vetting process as a condition of employment. * Adaptable, flexible and able to deal with ambiguity and change. * Excellent oral and written communication and customer service skills. * Excellent attention to detail and good analytical skills. * Candidates must be available to work Monday-Friday 7:00 AM-7:30 PM EST. Preferred Skills and Qualifications: * May have additional training or education in area of specialization. * Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies. * Experience with and/or ability to use call center telephony equipment. * Experience in customer support or call center support. * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project). * Government experience preferred. #techjobs #clearance #veteranspage ## Description * Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices. * Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices. * Install and support a variety of PC operating systems. * Diagnose, resolve, and follow up on issues relating to various user concerns. * Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users. * Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository. * Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level. * Serve as a technical liaison to project managers as needed. * Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment. * Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations. * Perform other duties as may be assigned by management. Job-Specific Essential Duties and Responsibilities: * Provide remote support and resolve issues for users whom may be at remote offices or home office users. * Identify areas deserving attention in the technical support environment, and consult with management. * Ensure tickets are accurately documented and resolved in a timely manner. * Work within the team framework created by management and work with team members on assigned projects. * Work tasks as assigned which include but not limited to calls, email, chat, ticketing system, and all applicable queues. ## Related Videos - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)