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# CRM Systems Administrator (remote potential)

- **Company:** New England College
- **Location:** Henniker, NH, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** HTML, Microsoft Excel, Computing Platforms, Electronic Mailing, Microsoft Office, SQL Databases, Data Streaming, Systems Integration, Backend, Information Technology, User Administration
- **Published:** June 4, 2026
- **Apply:** https://main.hercjobs.org/jobs/22326269/crm-systems-administrator-remote-potential

## About the Role

* Bachelor's degree in computer science or IT-related field. Other majors will be considered with demonstrated technical experience
 * 3+ years' related experience
 * Ability to understand complex IT systems
 * Knowledge of Excel and the Microsoft Office suite
 * Knowledge of HTML and CSS
 * Ability to work both independently and as part of a team
 * Solid troubleshooting skills
 * Strong verbal and written communication skills
 * Ability to adapt to changes in priorities and tasks
 * Attention to detail and the ability to effectively organize and prioritize tasks and requests

Preferred Qualifications

 * Familiarity with email deliverability
 * Familiarity with SQL

## Description

The CRM Administrator is responsible for implementing and maintaining customer relationship management (CRM) software and related systems to provide a user-friendly experience for students and the backend functionality required by Admissions and Marketing staff, while helping to supply the data needs of management and senior leadership., * Maintain and manage the configuration of CRM software

 * Conduct change reviews to analyze the impact and proposed configuration changes and mitigate risk
 * Analyze business processes and design solutions using existing software platforms
 * Troubleshoot errors related to the CRM and integrations with other systems
 * Train users on how to use the CRM software
 * Create user accounts and manage access to the CRM
 * Create and modify dashboards, reports, forms, and email templates
 * Create and update documentation of data flows, processes, and procedures
 * Measure and maintain data quality in the CRM
 * Maintain email deliverability by monitoring domain reputation and overseeing mass-mailing practices
 * Add or update content in validation tables in accordance with planned changes
 * Automate routine processes like data uploads
 * Create and modify lead assignment rules and other automation workflows


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