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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - 2nd Shift - **Company:** State of Michigan - **Location:** Windsor charter Township, MI, United States (Remote available) - **Salary:** $48,318.0 - $66,373.0 - **Contract:** Temporary to permanent - **Skills:** Information Systems, Mainframes, Software Maintenance, Remote Desktop Services, Smart Devices, Data Processing, Internet Protocol Telephony, ServiceNow IT Service Management, Information Technology - **Published:** June 5, 2026 - **Apply:** https://www.juju.com/job/00000000g5kkdx ## About the Role Possession of a certificate in information systems, data processing, electronics technology, mainframe operations, or microcomputer systems gained through completion of a one-year, college level curriculum., Two years of experience equivalent to an Information Technology Technician, including one year equivalent to an Information Technology Technician 8. Alternate Education and Experience Significant on-the-job or other technical training that can be shown to provide the required knowledge of information systems equivalent to that gained through completion of a one-year, college level curriculum may be substituted for the post-secondary certificate. Possession of an associate's degree in information systems, data processing, electronics technology, or microcomputer systems may be substituted for one year of information technology technician work experience., INFTTCH - Do you possess one of the following? A certificate in information systems, data processing, electronics technology, mainframe operations, or microcomputer systems gained through completion of a one-year, college level curriculum; OR significant on-the-job or other technical training that can be shown to provide the required knowledge of information systems equivalent to that gained through completion of a one-year, college level curriculum; OR an associate's degree or higher in information systems, data processing, electronics technology, or microcomputer systems. If so, please attach a copy of your official college transcripts., How many years of experience do you have in providing IT Desktop Support in a call center environment? + None + 1-3 years of experience + 3-4 years of experience + 4-5 years of experience + 5+ years of experience 03 If you indicated experience in providing IT Desktop Support in a call center environment, please describe that experience. 04 Describe any experience you have working in Remedy or another IT ticketing system. 05 Do you have experience with VOIP Phone Technology? + Yes + No 06 If you indicated experience with VOIP Phone Technology, please describe that experience. 07 How many years of experience do you have in smart device troubleshooting? + None + 1-3 years of experience + 3-4 years of experience + 4-5 years of experience + 5+ years of experience 08 If you indicated experience in smart device troubleshooting, please describe that experience. 09 How many years of experience do you have working in a small team environment? + None + 1-3 years of experience + 3-4 years of experience + 4-5 years of experience + 5+ years of experience 10 If you indicated experience working in a small team environment, please describe that experience. 11 How many years of experience do you have in Customer Service? + None + 1-3 years of experience + 3-4 years of experience + 4-5 years of experience + 5+ years of experience 12 If you indicated experience in Customer Service, please describe that experience. 13 How many years of experience do you have in Remote Desktop Support? + None + 1-3 years of experience + 3-4 years of experience + 4-5 years of experience + 5+ years of experience, You understand that if you are the selected applicant you are required to pass a State Police background check, requiring fingerprinting for state and federal criminal background records. The background search will include, but is not limited to arrests, criminal charges, criminal convictions, and any information regarding contact with a criminal justice agency. ## Description About DTMB: The Department of Technology, Management and Budget (DTMB) (https://youtu.be/H\_IrVnVjcoA) supports the business operations of state agencies through a variety of services, including building management and maintenance, information technology, centralized contracting and procurement, budget and financial management, space planning and leasing, construction management, motor vehicle fleet operations, and oversight of the state retirement systems. About the position: Member of the team responsible for providing IT support to State of Michigan employees and partners. Log and track requests received from clients. Investigate, evaluate and resolve reported support issues and requests. Responsible for providing technical assistance in the implementation of technology and automation initiatives. Responsibilities including, but not limited to: log, categorize, prioritize incidents, perform initial diagnosis and determine if escalation is necessary, installing and maintaining software, serving as a troubleshooter in the implementation and use of workstations and associated software and hardware; and answering technical phone lines., Work must be performed in the State of Michigan. The Department of Technology Management and Budget currently offers a hybrid work option which requires two days working on-site at the official work location and three days of remote work per week. If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position. Relocation expenses are not reimbursed. Do you currently reside in Michigan or if offered the position, would you plan to relocate to Michigan? ## Related Videos - [Implementing continuous delivery in a data processing pipeline](https://www.wearedevelopers.com/videos/73-implementing-continuous-delivery-in-a-data-processing-pipeline) - [Agent Smith Gets Hardware: Autonomous IoT Hacking From Debug Port to Cloud API](https://www.wearedevelopers.com/videos/100258-agent-smith-gets-hardware-autonomous-iot-hacking-from-debug-port-to-cloud-api) - [Cloud as the new mainframe: why the cloud hype does not reflect the dev reality](https://www.wearedevelopers.com/videos/797-cloud-as-the-new-mainframe-why-the-cloud-hype-does-not-reflect-the-dev-reality) - [Don’t shoot yourself in the foot.](https://www.wearedevelopers.com/videos/580-don-t-shoot-yourself-in-the-foot) - [Why and when should we consider Stream Processing frameworks in our solutions](https://www.wearedevelopers.com/videos/1085-why-and-when-should-we-consider-stream-processing-frameworks-in-our-solutions) - [WeAreDevelopers LIVE – AI vs the Web & AI in Browsers](https://www.wearedevelopers.com/videos/1743-wearedevelopers-live-ai-vs-the-web-ai-in-browsers) ## Related Articles - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [The 10 C++ programming questions to expect in an interview](https://www.wearedevelopers.com/magazine/50-the-10-c-programming-questions-to-expect-in-an-interview) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job)