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# Technical Specialist - Junior (Hybrid)

- **Company:** Merican Inc
- **Location:** Raleigh, NC, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Active Directory, Software Documentation, Data Security, Identity and Access Management, Information Technology Operations, Servicenow, User Accounts
- **Published:** June 30, 2026
- **Apply:** https://www.dice.com/job-detail/bdef2d69-8a82-4d1b-ae98-4cfa1567af6c

## About the Role

We are seeking a Junior Technical Specialist to support an Accounts & Access Management team. The ideal candidate will have experience administering Active Directory, managing user accounts, troubleshooting access issues, and providing technical support in a secure enterprise environment.

This role involves account administration, identity and access management, incident resolution, documentation, and collaboration with cross-functional IT teams. The candidate should be able to work independently, prioritize tasks effectively, and deliver excellent customer service while maintaining compliance with organizational security standards., * 3+ years of experience administering Active Directory in an enterprise environment.

 * Hands-on experience with Microsoft Active Directory 2008/2012 in multi-site and multi-domain environments.
 * Experience with account administration and identity/access management.
 * Knowledge of enterprise security principles and best practices.
 * Experience working with ServiceNow for incident and request management.
 * Strong troubleshooting and analytical problem-solving skills.
 * Ability to diagnose and resolve technical issues independently.
 * Experience documenting technical procedures and solutions.
 * Ability to manage multiple priorities and work independently.
 * Strong customer service and communication skills.
 * Ability to collaborate with technical teams and business users.
 * Experience analyzing technical and user documentation to provide effective support.
 * Self-motivated with the ability to take initiative and drive issue resolution.

Preferred Qualifications

 * Experience supporting enterprise IT infrastructure.
 * Exposure to IT operations, security, and access management processes.
 * Experience working in large, complex enterprise environments.

Work Environment

 * Hybrid work schedule.
 * Occasional onsite visits may be required for meetings, training, or equipment collection.

## Description

* Administer and maintain user accounts and permissions in Active Directory.
 * Create, modify, and manage user accounts for new and existing employees.
 * Troubleshoot account, application, and data access issues.
 * Resolve incidents and service requests using ServiceNow.
 * Document incidents, resolutions, processes, and operational procedures.
 * Develop and maintain technical documentation and standard operating procedures.
 * Ensure compliance with IT security policies and best practices.
 * Protect organizational data from unauthorized access and maintain security standards.
 * Provide technical support to end users and collaborate with IT teams to resolve issues.
 * Analyze technical problems and recommend effective solutions.
 * Participate in project activities, provide status updates, and support project deliverables.
 * Deliver excellent customer service through effective verbal and written communication.


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