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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager in Application Design and Development - **Company:** Ernst & Young LLP - **Location:** Chicago, IL, United States (Remote available) - **Experience:** Starter - **Salary:** $142,600.0 - $261,500.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Computer Literacy, Data Architecture, Information Retrieval, Knowledge Management, SAP Configuration, Search Technologies, Systems Integration, Chatbots, Large Language Models, Prompt Engineering, Software Application Programming, Generative AI, Os Ticket, Information Technology, Servicenow - **Published:** June 17, 2026 - **Apply:** https://www.dice.com/job-detail/1ee95f91-a4fd-4f2b-a742-13fdd42ceb08 ## About the Role * Ability to manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers) * Ability to build and foster client relationships and demonstrate the value of EY services * Excellent business acumen with the ability to make fact-based decisions and resolve conflicts * Provide guidance and industry leading practice expertise for ServiceNow AI capabilities such as NOW Assist, Moveworks, AI Control Tower implementations, including how specific business objectives can be met through process and AI driven transformation * Hands-on experience configuring AI Search capabilities within the ServiceNow platform, customising search relevance and integrating with knowledge management systems. * Expertise in deploying and managing NOW Assist Skills Kit, including designing, training, and optimising AI-powered virtual agents for tailored user experiences. * Proven ability to configure and integrate Moveworks for automated ticket resolution, leveraging conversational AI and workflow automation across enterprise environments * Strong foundation in prompt engineering, including crafting effective prompts for large language models (LLMs) and optimising AI responses for business context. * Demonstrated experience integrating and orchestrating multiple LLMs to enhance solution accuracy, flexibility, and scalability within ServiceNow workflows. * Practical knowledge in implementing Retrieval-Augmented Generation (RAG) techniques for improved information retrieval and contextual AI outputs * Familiarity with foundational AI and data architecture concepts, including Model Context Protocol (MCP) and Agent-to-Agent (A2A) protocols for secure and efficient system integrations * Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources * Experience in waterfall and agile delivery models - including supporting management activities such as planning, status reporting, budgets and risk and issue logs * Ability to support pre-sales efforts including creating proposals and estimates * Ability to create high quality deliverables and project artifacts To qualify for the role, you must have * A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline * Typically, no less than 2 - 5 years of relevant ServiceNow NOW Assist implementation experience * Experience implementing ServiceNow's AI solutions (Now Assist, Agentic, or AI Control Tower) * Minimum of 1 of the following ServiceNow certifications: + Suite Certification - NOW Assist for ITSM + Suite Certification - NOW Assist for HRSD + Suite Certification - NOW Assist for CSM * 5+ years of Big 4 or equivalent consulting experience * Excellent soft skills - executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization * Experience leading teams and supervising others * A driver's license valid in the U.S. * Ability to travel to meet client needs Ideally, you'll also have * ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) * Prior experience implementing Moveworks capabilities is highly desired What we look for We seek individuals who are not only technically proficient but also possess the qualities of emotional agility, digital fluency, and commercial acumen. Top performers demonstrate the ability to build trust and value with clients while leading teams through change and innovation. ## Description As a Manager in Application Design and Development, you will lead the effective management and delivery of processes, solutions, and projects, ensuring a strong focus on quality and risk management. This role presents exciting challenges and opportunities for growth, allowing you to apply your expertise in guiding others and recommending quality solutions. You will engage regularly with external clients, actively participating in working sessions and leading workstreams from planning through execution and closure. Travel may be required as needed by external clients. * Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area. * Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results. * Provide direction and feedback to team members, ensuring successful task completion. Skills and attributes for success Here, you'll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers' AI capabilities on the ServiceNow platform or evaluating how AI can streamline delivery. Wherever you find yourself, you'll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation. * Act as an engagement or workstream lead across all aspects of a ServiceNow AI project and solution delivery including but not limited to design, configuration/development, testing and deployment phases ## Related Videos - [This App Reached 10,000 Users in One Week. 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