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# MS D365 CRM Functional Consultant

- **Company:** Mergen IT LLC
- **Location:** Austin, TX, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Microsoft Dynamics CRM, Microsoft Dynamics
- **Published:** June 18, 2026
- **Apply:** https://www.dice.com/job-detail/9b78f025-9c34-48cc-894e-fb06dd20d7ac

## About the Role

Experience between 5 to 8 years with good communication skills, client facing capabilities with learning attitude and coordination with offshore/Onshore and external teams.

Skills:

Primary Skill category

CRM : MSDCRM Configuration 2011, 2013, 2015, 2016

Secondary Skill category

Manufacturing, Banking, Insurance domains

Experience of 10 15 years in IT, including at least 6 8 years in functional roles

At least 4 5 years on MSCRM (Version 2011/ 2013/ MSCRM 2016 and Dynamics 365 versions) in the role of a Business Analyst/Functional Consultant

Should have executed at least two end-to-end projects in MSCRM, that include complex functionality, integrations with multiple systems and global user base.

Have demonstrable experience in requirements gathering, analysis, documentation, customer review and sign off

Extensive experience in conducting workshops, interacting with Senior Business users and IT Stakeholders

Should have experience working in Agile/iterative methodology

Provide support and quality assurance for delivered Microsoft Dynamics CRM solutions

Work with QA team lead to prepare test scenarios and test cases

Conduct solution testing and assist with user acceptance testing

Enable preparation of training materials and work with customer side champions in conduct of end user training

Excellent communication and documentation skills

## Description

Resource shall have good hands-on experience on MS Dynamics CRM with below capabilities.

Conducting business User/Stakeholder workshops to elicit business requirements, understand the As Is process and based on information gathered chart out the To be process

Well versed with requirements gathering and analysis, preparing business requirement and functional specification documents, test plan and test cases, UAT, end user training and coordination between onshore/ offshore teams and business users

Resolve any conflict which might arise in understanding of what has been documented in all project related artefacts

Coordinate with technology teams to plan out resourcing, deliverables and timelines


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