> Markdown version of [/jobs/ext/108562-it-technician](https://www.wearedevelopers.com/jobs/ext/108562-it-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician - **Company:** Information Solutions Ltd - **Location:** Shrewsbury, UK - **Experience:** Experienced - **Salary:** £28,000.0 - £35,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Desktop Computing, Network Troubleshooting, Microsoft Office, Networking Basics, Azure Active Directory, Remote Service Software, Microsoft SharePoint, Information Technology, Laptops, Network Server - **Published:** May 30, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=b7f6affa701c49c8 ## About the Role Do you have a valid Driving License license?, Do you have experience in Windows?, * At least 2 years' experience in IT support (MSP experience is a bonus, not essential) * Solid knowledge of Microsoft 365 and Entra ID * Good understanding of Windows 10/11 and general hardware troubleshooting * Familiarity with networking basics and remote support tools * Strong communication skills and a natural customer-first mindset * Full UK driving licence The Kind of Person Who Thrives Here * You enjoy helping people and take pride in doing a good job * You stay calm under pressure and don't get flustered easily * You can explain technical issues in a simple, friendly way * You're naturally curious and like learning new things * You work well in a team but are also happy managing your own workload ## Description We're looking for an IT Engineer with at least 2 years' experience who enjoys solving problems, helping people, and working as part of a supportive team. You'll be providing a mix of remote and on-site support, working with a wide range of clients and technologies. This is a great opportunity for someone who wants to grow their skills in a business where you're not just a number - you'll be trusted, supported, and given room to develop. What You'll Be Doing * Providing 1st and 2nd line support via phone, email, and remote tools * Troubleshooting hardware, software, and network issues efficiently and calmly * Managing and supporting Microsoft 365 (Exchange Online, SharePoint, Teams) * Administering users, devices, and security via Entra ID (Azure AD) / Active Directory * Setting up and maintaining Windows desktops, laptops, and servers * Supporting Microsoft Office applications * Assisting with system upgrades, migrations, and IT projects * Keeping documentation clear and up to date ## Related Videos - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [tRPC: API schemas are pure overhead](https://www.wearedevelopers.com/videos/796-trpc-api-schemas-are-pure-overhead) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)